Washington, District Of Columbia
Not resolved

My flight was supposed to get me from BWI to LAS on 4-6 and return on 4-9. This is the criteria I specified when booking my flight. My itinerary, however has me returning 12 hours after arriving in LAS Vegas! Customer support, after more than 2 hours of hold and transfers, insists it was my own fault. I do this for a living, I know how to book a flight online, it is the only way I book flights for myself or my clients!

Bookit.com will not be getting any more business from me, or anyone I represent. Avoid this SHAM service!!!

Product or Service Mentioned: Bookit Flight Booking.

Monetary Loss: $339.

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I was able to speak to a representative who refunded half of the 150.00 fee for changing flights. While it was a nice gesture, I don't feel I should have been charged any of the 150.00 fee because had the website booked my flight correctly in the first place, no fee would have been applied. So I am still out an extra 75.00, due to no fault of my own.


Did you ever get assisted?


Sent to Bookit.com per their request:

As requested in your reply to my complaint on pissedconsumer.com, here are the details of the booking in question.



I have already spoken to two supervisors in your customer service dept., both of whom insisted this was an error on my part. But it seems I am not the only person with same or similar complaints about your company. Perhaps it is time to take a look at your flight selection and purchase flow

I had no choice but to change the flight with bookit.com, this cost me an additional 150.00 fee in addition to the flight's price increase of 149.00.

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