Booked travel with Bookit. Had to cancel as my terminally-I'll dad took a turn for the worst and subsequently died a few months later.
Despite trying on about a half dozen occasions to get resolve on extending the time period for using the credit, they not only failed to accommodate, and at no time did it get escalated to someone who would help. Had two customer service people call me AFTER the fact and tell me there was nothing they could do, the second telling me only that they were going to use my feedback for training purposes! He offered me a $50 travel voucher falsely assuming I was going to stay a customer.
Will never book with them again and I suggest you too look elsewhere. $1500 USD gone
Product or Service Mentioned: Bookit Vacation Package Booking.
Reason of review: PATHETIC customer service.
Monetary Loss: $1500.
Preferred solution: Full refund.