Memphis, Tennessee
0 comments

I booked a reservation in Feb for 3 rooms in N.O. For May.

At the end off April I cacelled 1 of the rooms and immediately received a credit to my AE. The same evening I went on line and canceled the other 2 rooms. When I didn't receive the refund I called to check on it on it. I was told by that the refund was in process, however, my on-line itinerary showed it hadn't been credited.

So a couple of days later called again - same answer - couple days later called again - same answer. I went to their FB page and sent a message and finally got an answer. Turns out I was right! There was a "glitch" with my refund and it was never processed.

Now, they're telling me it was sent to AE but AE still doesn't show they've received it.

HORRIBLE CS. I WILL NEVER USE THEM AGAIN!!!

Monetary Loss: $459.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment