I booked a reservation in Feb for 3 rooms in N.O. For May.
At the end off April I cacelled 1 of the rooms and immediately received a credit to my AE. The same evening I went on line and canceled the other 2 rooms. When I didn't receive the refund I called to check on it on it. I was told by that the refund was in process, however, my on-line itinerary showed it hadn't been credited.
So a couple of days later called again - same answer - couple days later called again - same answer. I went to their FB page and sent a message and finally got an answer. Turns out I was right! There was a "glitch" with my refund and it was never processed.
Now, they're telling me it was sent to AE but AE still doesn't show they've received it.
HORRIBLE CS. I WILL NEVER USE THEM AGAIN!!!
Monetary Loss: $459.