Not resolved
1.0
Details
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Value for money
0 comments

I booked a family vacation at El Cid (air and hotel) and since booking the exact same trip (same flight, same room, same dates, EVERYTHING) has been pricing ($1000-$1500 less) twice now. I have called bookit, which takes several attempts to speak to a supervisor who can not adjust or match the price.

They never call you back and what they tell you is not what "they have written in their notes". I WILL NEVER BOOK WITH THEM AGAIN!!!! I would totally cancel but this is a family trip and have several family members that have rooms booked. Worst customer service ever.

I can't wait to go on the trip knowing that had I booked through costco travel or elsewhere I would have been price matched.

NEVER AGAIN!!! BEWARE!!!!

Product or Service Mentioned: Bookit Vacation Package Booking.

Reason of review: Pricing issue.

Monetary Loss: $1500.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment