Not resolved
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Value for money

I booked a family vacation at El Cid (air and hotel) and since booking the exact same trip (same flight, same room, same dates, EVERYTHING) has been pricing ($1000-$1500 less) twice now. I have called bookit, which takes several attempts to speak to a supervisor who can not adjust or match the price.

They never call you back and what they tell you is not what "they have written in their notes". I WILL NEVER BOOK WITH THEM AGAIN!!!! I would totally cancel but this is a family trip and have several family members that have rooms booked. Worst customer service ever.

I can't wait to go on the trip knowing that had I booked through costco travel or elsewhere I would have been price matched.


Product or Service Mentioned: Bookit Vacation Package Booking.

Reason of review: Pricing issue.

Monetary Loss: $1500.

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