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Exchange, Refund and Cancellation Policy
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In October we paid for an all inclusive trip to Mazatlan through Bookit. Upon arriving at out Hotel Playa Mazatlan we were told that Bookit had never paid the hotel for our stay!!!!!

We had no choice than to put the charges on our credit card. The hotel staff was so accommodating, and told us they had other guests that had recently been caught up in this same situation. MANY e-mails later (and 5 days into our trip) Bookit finally credited our credit card.

We checked into the hotel January 8th, and our friends that traveled with us have never received their credit yet. Needless to say, Bookit won't have another chance with us!!!

Product or Service Mentioned: Bookit Vacation Package Booking.

Reason of review: Not as described.

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