My family of four arrived early enough at the check in, American Airlines ticket counter, They showed no record of our reservation after I confirmed two separate times the day before. We missed our flight.
The American agents were not helpful. We finally arrived at our desired resort. They informed us they were over booked. Sent us to a sister resort.
This resort was a two star verses the Five star which we chose. Nothing against children. Just didn't want to be around them for our vacation. There were also many other inferior amenities.
Yes, We got screwed.
Thanks Book It. We wont be using you again.
Reason of review: Not as described/ advertised.
Monetary Loss: $7567.
Preferred solution: Let the company propose a solution.