Arrived at Be Live Collection LaRomana Dr to find that our reservations were canceled due to non payment by bookit, put us in a holding room in a renovation area as not "real" guests. Poor working toilet, stripped room with a bed and side table,TV, no lock on balcony door Bookit wouldn't resolve this for 5 days with the resort.

In order to get a real room we had to put a hold on our credit cards for double the rate after day 3 in the holding room, poor accomodations, The hotel took our passports also, it was "***". Bookit then offered me $100. take it or leave it toward another vac. So insulting arriving in a foreign country and terrified of your fate.

ruined our vac, 25 anniv, as we were constantly at the desk with managers as bookit put the hotel liason on hold, passed around or disconnected for yes, 5 days. They will continue this inhumane practice unless they are reprimanded and made accountable for their actions, as I want to spare others from going through this.

Product or Service Mentioned: Bookit Vacation Package Booking.

Reason of review: Bad quality.

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