I booked a vacation to Renaissance Aruba Resort and Casino. I booked an all inclusive, that is all I have ever booked.
When I looked at the itinerary it didn't state all inclusive. I called book it to question this, was told they didn't advertise all inclusive for this particular resort, told her "yes you do because I am looking at it on your site". She asked for an 8 digit number that was on page, gave it to her, she put me on hold for forever, then hung up on me. Called back and another lady checked on it and she said they advertise for both, all inclusive and not all inclusive.
I told her I purchased the all inclusive, she said I didn't. I couldn't fight it because on the itinerary all inclusive wasn't on there.
I believe bookit screwed up and trying to cover their butt. Won't use them again!
Product or Service Mentioned: Bookit Vacation Package Booking.
Reason of review: Not as described/ advertised.
Preferred solution: Deliver product or service ordered.
Bookit Cons: Fraudulant.