Norfolk, Virginia
Not resolved
1.3
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After arriving at our hotel in Cancun we could not check in because bookit failed to pay for our reservation! On top of that we booked an all inclusive hotel only to find out it was only the room and flight, we previously called bookit to make sure our hotel was all inclusive and the agent said it was.

Aftet spending an extra 400 dollars and being promised by another agent that our money would be refunded we were told that at best they could only give us a 200 dollar credit to book with them in the future!!!! Mind you we were charged by the minute to make international phone calls. They completely ruined 3 out of our short 5 day vacation. The hotel (Flamingo) even said they've had many problems with bookit in the past.

STAY AWAY FROM THESE SCAM ARTIST!!!!! Save the stress and spend your money else where

Product or Service Mentioned: Bookit Vacation Package Booking.

Reason of review: Poor customer service.

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