Nashville, Tennessee
Not resolved
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Number of Destinations

I made a reservation on this website ended up getting to the property and was informed that the room I paid for was not available,at which point i was downgraded to a smaller room and told I would be dicounted for stay. I have now waited over two weeks for said refund.

I was told today they are still processing my refund but cannot give me a total. I am extremely frustrated and at this point I will never use this company again. I feel I should have at least been given a total of a refund expected.

I feel at this point I have been run around and will not receive a correct refund in which I am deserving of with my inconvience. Just remember when booking with this company you will pay for a room that will not be the one you paid for they are scam artists ripping hard working americans of their money.

Reason of review: Problems with payment.

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