My booking number is 39199105
On March 13, 2016 I changed my reservation and added a 3rd person. The reservationist did not inform me that the payment dates changed. I was still under the impression that I had April 22 and Sept 22 to pay not April 12 and May 12. When I called in the lady said she couldn't help me because the hotel made these changes. Well I was misinformed and no one would help me not even a manager. I have about 20 friends all going to Mexico through the BookIt website and I will let them all know of the horrible experience I received and we will never use this unprofessional company again. And I'll let every travel website, custmer complaint website, BBB and anyone else now how highly upset I am right now!!!! This will be the last time I ever spend my money here!!!!
Reason of review: Poor customer service.