A few days ago I posted a comment about how BookIt.com mishandled a hotel reservation. Since then, a representative from the resolutions department contacted me and worked very diligently to resolve the problem.
Thank you Keira!!! She was very helpful and professional and was able to find a us a nice hotel in the same vicinity. I'm glad we gave them a second chance!!
Any other company would have swept the problem under the rug, but they persevered and resolved the issue. I travel often and look forward to doing business with BookIt in the future!
Monetary Loss: $497.