After booking a family vacation last September (2010), I get an e-mail notification from Bookit.com that "Continental" has changed my flight times which is not acceptable to me on March 2nd.
After holding on the infamous "Customer Service" phone line for over an hour, I contacted the airline who informed me that these changes were sent to Bookit.com in December!! Why am I only hearing about it now??? I also learned that Bookit.com does NOT give the airline your contact information so the airline was not able to contact me directly about this change.
As a result, all of the alternate flights have sold out and I am left out to dry - as is my small child. As I am writing this, and after numerous attempts to contact Bookit.com with no luck, I am still on hold with infamous and obviously non-existent Bookit.com customer service (30 min and counting).
I will NEVER book with this company again - yet another Florida fly by night company who takes their money and runs!
Product or Service Mentioned: Bookit Flight Booking.