Update by user Jun 06, 2016
bookit reservation number 38608956
Original review posted by user Jun 03, 2016
I booked a trip through Bookit.com in january for my 25th anniversary in may. Thought it was a great deal.
When I went to print out the boarding passes the night before the trip, I was told the airline had changed my flight. Spent hours on the phone trying to rectify the problem, and had to put out more money to catch a different flight. I was told that Frontied airline sent an email out to me in february. I never received it and when I asked for proof , they could not proved it.
Was also told a phone cal was made but also they could not provide that either. I would have never agreed the any changes as the hotel and shuttle dates would not jive up with the original booking. We made the trip and it was great but am now out more money than the original booking. Tried to get reimbursed or at least a credit for future booking.
No luck. Don't use this service, they do not stand behind their reservations.
Product or Service Mentioned: Bookit Vacation Package Booking.
Reason of review: Poor customer service.
Monetary Loss: $277.
Preferred solution: Full refund.
Bookit Cons: Integrity, Paying more to try to find a comparable room.