Fort Wayne, Indiana
Not resolved

My boyfriend and I returned today from a trip for my 40th birthday to Playa Del Carmen booked through The trip was a quick 3 night trip from May 9-12.

Our flight was cancelled due to weather on the 9th. We were not notified that the flight was cancelled. I understand weather cannot be prevented but when we contacted BookIt we were told that nothing could be done and that we needed to contact the hotel to make arrangements. We were stranded in Indianapolis and did not have international calling.

We were told by Bookit that the hotel had considered us a no call no show for the first night. Bookit was NOT helpful at all. We requested that they contact the hotel to see if we could extend our stay a night and for assistance in getting flights rescheduled and extending our stay. They told us it was our responsibility and we needed to make arrangements.

Our flight was also cancelled on the way back and what should have been a 4 hour flight turned into over 14 hours and we were not helped or compensated for anything that went wrong with the short trip which ended up with us only being at our resort for 40 hours for $1600+. WE were also told that someone would meet us at our hotel to set up transfer back to the hotel but they never showed nor called. We had to have the wonderful people at our resort help us. Bookit was not helpful at all through the entire process and we will NEVER use them again and we will make sure that all of our friends, family and any one we know do not use them.

On the good side, the resort we stayed in was AMAZING and the people there were amazing.

(Ocean Maya Royale).

Monetary Loss: $1600.

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