Bávaro, La Altagracia Province
Not resolved

We had 4 days at the Majestic Colonial resort booked through booking.com.We left on the last day covered in painful bites, and as soon as we checked into our next hotel, we found our bags crawling with bugs.

We instantly called the Majestic to complain, and spent the next 5 days of our vacation calling the hotel and steam cleaning our things. We lost several clothing items, luggage, etc. due to the bugs, and the hotel continued to give us fake email addresses to contact the management. We couldn't contact booking.com since we were out of the country and the internet connections were bad, but as soon as we returned to the US, we contacted them.

After about 20 hours of phone calls, and a complaint to the BBB, and after booking.com telling us they could reimburse us for the stay, they only ended up offering $150 in compensation, which didn't even cover the cost of the luggage we had to throw away. We took plenty of pictures of what were very clearly bed bugs, all time-stamped to the day of our checkout, and booking had the nerve to tell us they thought they were mosquitos.

They also told us they are independent and make no guarantees about the quality of their rooms.They put our entire family in harm's way, and we are still covered with scars and having nightmares.

Review about: Booking Hotel Reservation.

I didn't like: Reckless disregard for our safety, Terrible customer service, Liars.

Review #792778 is a subjective opinion of a user.

Number of Destinations
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Customer service
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

Had an Experience with Booking?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

We're very excited to be at this beautiful resort. We came on a fantastic package from Bookvip and I would absolutely use them again to travel in the future! Bookvip "From the minute we walked in the service and attention to detail was superb! Everything was clean and all of the staff were polite and happy. I had a one..." Read more Another Airbnb debacle-:Mediator" Rafael does not know the meaning of the word mediate or what the "Guest Refund Policy" says. Replay of incompetent Kevin T. Airbnb "I called Airbnb to let them know that I had a signed contract with Ms. Ponga which superseded theirs and any dispute was to be handled my the American Arbitration..." Read more Exceptional Honeymoon Experience through BookVIP Bookvip " Just returned from a week at the secrets royal beach. Had an outstanding time. Great food,service and staff. The best employee of our entire week was at the beach...." Read more Krystal Resorts Thanks BookVIP For 8 Years Of Working Together! Bookvip "Mario Vega, Sales Director at Krystal Cancun thanks BookVIP for thousands of happy travelers have sent to Krystal Resort over last 8 years ..." Read more COSTWAY: http://www.costway.com Costway "I like this things ,After a few months of hand washing, I was ready to quit! This is my review and demonstration of the Costway Twin Tub Washing Machine, sold..." Read more Sears used a 3rd party shipper that scammed me Sears "I purchased a pair of size 8 shoes from Sears online. Sears confirmed receipt of my order. Sears emailed me when they processed my order and shipped my purchase "from..." Read more Fire Fly Hoverboard - Totally Ripped Off Son Has No Christmas Present Fire Fly Hoverboard "Here is my story, I had purchased a Lamborghini 8 Houverboard from firefly, for a Christmas present for my son, after using it for only 10 days it started beeping..." Read more Protuninglab - Faulty product, but customer liable for restocking/return fees Protuninglab "HID-02-AZ-B306-PBC-RFV-4D-A HID Xenon + 05-08 BMW E90 3 Series CCFL Angel Eye Projector Headlights - Black I purchased the above item and paid the additional money for the warning cancelers. Once..." Read more