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Contact Bonchon Customer Service

How to Reach a Person at Bonchon

Verified Contact Information

Customer Service Number:

  • 1-804-823-4595
Call customer service
Send Message

Legal:

  • 1-469-482-1400
    Privacy Inquiries

Bonchon Emails:

Customer Service
Media
Marketing Inquiries, Press Inquiries

Bonchon Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Bonchon Phone Number
1 (804) 823-4595
Average Calls duration
1 minute
Most Popular Bonchon Email Address
hello@bonchon.com
Issue Resolution Rate
Low (7% reported full resolution)
Contact Method Distribution
73% phone, 27% email
Common Reasons for Contact
Product/ service, refund, shipping and delivery
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Bonchon?

Most Popular Number:

(804) 823-4595
Total calls: 28 Issue resolved: 1 Last call: Apr 8, 2026

To get in touch with the restaurant of Asian fusion cuisine in real time, dial the following Bonchon phone number: (804) 823-4595. The dedicated specialist who is assigned to the mentioned line can assist you with a wide range of matters: accept your order, tell you more about catering or the menu, resolve gift card matters, and more. If you have any questions about the privacy policy, call (469) 482-1400.

If you prefer resolving inquiries in writing, send your questions to the following Bonchon email address: hello@bonchon.com. This address is designed for customer support and general inquiries. Are you an online media or press representative? Direct media request to press@bonchon.com. To report accessibility issues with the official company website, email marketingus@bonchon.com with indicating “Website Accessibility” in the subject line.

The Bonchon headquarters is situated in the United States at 15660 Dallas Pkwy, Suite 1150, Dallas, Texas 75248, United States. This is the central office where key operations are managed. You can visit it to discuss cooperation or other significant matters requiring in-person discussion. But don’t forget to contact the company’s representative beforehand to agree on the exact time of your meeting. The mentioned Bonchon address is also suitable for mailing communication. You can send official letters, documents, or other correspondence there.

Bonchon hours of operation of most restaurants are Monday through Thursday from 11 a.m. to 10:30 p.m., from 11 a.m. to 12 p.m. the next day on Friday and Saturday, and Sunday from 11 a.m. to 10:30 p.m., local time. However, the schedule may vary. So, we recommend clarifying it by contacting the company by phone. Or follow “Locations” in the top menu of the Bonchon website, choose the restaurant you are interested in, and click on it.

You can contact Bonchon customer service online via Instagram, Facebook, Twitter, or other social media pages. To go to it at once, click on the social media icon at the bottom menu of the official company site. If you need to contact the company regarding the accessibility issues or the privacy policy, choose the appropriate hyperlink in the bottom menu and follow the instructions.

PissedConsumer Club

Contact Information

Bonchon Website:

Bonchon Help Center:

Corporate Office Address:

Bonchon Chicken
15660 Dallas Pkwy, Suite 1150
Dallas, Texas 75248
United States

Summary of Bonchon Customer Service Calls

29 TOTAL
CALLS
00:53 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Bonchon?

Shipping and Delivery Question:

  • “The location not picking the phone up”
  • “I never received my order and no one answered when i called”
  • “Items not delivered”

Product/ Service Question:

  • “File a complaint”
  • “Worker duplicated order and I ocerpaid by 30”
  • Complaint

Refund Question:

  • “Refund that never processed”
  • “No refund issued”
  • “Refund”

Payments and Charges Question:

  • “I was charged twice”
  • “Bonchon stole mine and others credit card info and are using the info for unauthorized charges”
  • “Receipt”

Activation/ Cancellation Question:

  • “Cancel”
  • “Canceled order need refund”

Website/ Application Question:

  • “Order online”

Request for Information Question:

  • “Traffic made me get to my destination late and no one called me to let me know about my food”

Other Question:

  • URGENT
  • “Best chicken ever have to ensure the Bunchon in Towson town center stay opened.”
  • “Labor laws”

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