Scottsdale, Arizona
Not resolved

I ordered an $18 item through Bonanza. My card was charged but no merchandise was ever received.

I received a confirmation e-mail but never got a tracking number. After 2 weeks the I sent an e-mail and called the seller, no response. I then contacted Bonanza and after 3 days of e-mails going back and forth they basically told me to go dispute this on my own.

Some customer service!

I use their site to purchase an item from their listed customer and when the product isn't delivered they tell me to handle it myself. Great business model.

Product or Service Mentioned: Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $18.

Preferred solution: Full refund.

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