Wilmington, Delaware
Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time

Purchased a YETI Colster off of Bonanza, just to find that it was "delivered" in South Carolina. A mere 494 miles away from its intended destination. The same day I received an email from Bonanza saying the seller was suspended from the website and they highly recommend I submit a claim with my payment provider.

Luckily, I used Chase and they promptly took care of the issue, but the lack of response from the Bonanza team, and their "sucks for you" attitude towards their customers, is nothing short of amazing. A total lack of responsibility or oversight regarding their marketplace.

Save your money and time. Stick with EBay & Amazon.

Product or Service Mentioned: Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $27.

Preferred solution: Full refund.

Bonanza Cons: Give canned responses to enquiries, Losing my money and being ignored by bonanza, Being ripped off, Never help me to get money back for product not delivered.

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