Just like Amazon does with not shutting down sellers that are selling knockoffs and fakes. Bonanza does with their book sellers that are selling electronic books which are not books at all.
They look just like books but you don't get a paper book. They make it look like you are going to get a book bc they say FREE SHIPPING but they are not shipping anything. It should say ELECTRONIC DELIVERY to clue you into that you are being deceived and that you are not getting an actual book. They can easiliy require their vendors to use an ICON that clearly shows you are buying something electronic.
We are visual beings first and we look at what we are buying.
Knowing this they use this fact to put at the end of the description that is a PDF or an Audiobook, etc... AND after catching the mistake they will not refund your money!
Product or Service Mentioned: Bonanza Shipping Service.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $20.
Preferred solution: Full refund.
Bonanza Cons: No phone support, Email only support.