Boingo Wireless Phone Numbers and Emails

Toll-Free Number:

  • (800) 880-4117
    USA and Canada

Customer Service:

  • (800) 589-3724
    Germany
  • (310) 405-8806
    India
  • (877) 348-8201
    Mexico
  • (800) 441-7844
    Thailand
  • (800) 880-4117
    USA and Canada
  • +86 400 881 1290
    China
  • +3 980 091 7980
    Italy
  • +35 180 020 8821
    Portugal
  • +44 203 450 6554
    UK only

Ft. Drum Service Updates:

  • (866) 726-4646

General Info:

  • (734) 921-0004
    Detroit, MI
  • (516) 328-3790
    Lake Success, NY
  • (972) 542-3555
    McKinney, TX
  • (312) 357-2900
    Oakbrook, Il

Headquarters:

  • (310) 586-5180
    Los Angeles, CA

Technical Support:

  • (800) 611-9837

Boingo Wireless Emails:

Customer Service
General Info
Investors/ Franchising
Jobs/ Career
Legal
Privacy Inquiries
Media
Advertising Inquiries, Press Inquiries
Technical Support
More phone numbers and emails Less phone numbers and emails

Boingo Wireless Contact Information

Boingo Wireless Website:

Boingo Wireless Online Chat:

Corporate Office Address:

Boingo Wireless, Inc.
10960 Wilshire Boulevard 23rd Fl.
Los Angeles, California 90024
United States

Other Info (opening hours):

Additional Address:


New York Office

580 Broadway Suite 901

New York, NY 10012

Fax: +1 (516) 328-3795


Additional Phone:


Outside North America, UK, Japan and India: 00.800.2646.4646

Japan, Softbank Telecom: 0061-010-800-8804-1170

KDD: 001-010-800-8804-1170

NTT: 0033-010-800-8804-1170

US-based carriers: +1-800-8804-1170

Text: 66749





Fax:

+1-312-357-2959
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How to contact Boingo Wireless

Customers often reach out to telecommunication companies regarding:
- Account and login issues
- Billing/ Payment issues
- Refunds
- Technical issues
- Installation issues
- Cancellation
- Service transfer issues
- Internet services
- Phone services
- TV services
- For the adequate resolution of the issue at hand, you may be required to provide certain documents and information as discussed below.

Refunds and payments issues

Some of the most common refund and payment issues that customers reach out to telecommunication companies regarding include wrongful billing, request for refunds due to poor service delivery, difficulty making payments, and unauthorized charges.

For assistance with paying your bill, you will need to provide:
- your account number;
- invoice for the particular period;
- payment method.

Some companies mail monthly bills to their customers while others provide an invoice in the customer’s online account. If the problem is with your payment method, you will be asked to contact your card issuer or payment method provider.

If you notice a disputable transaction, call the customer support of your telecommunications company immediately. Some companies have an option where you can select the particular transaction and report it, while in other cases, you need to contact customer service with evidence of the transaction e.g transaction history page with the particular payment highlighted or circled.

Visit the transactions or order history page and download or take a screenshot of the particular transaction and provide it to the customer service representative. In the cases of wrongful billing or double charges, the company may immediately approve a refund to your payment method.

Otherwise, contact your credit card issuer or payment method provider to request a chargeback. You will be required to provide:
- proof of the transaction;
- proof that the service provider was not helpful e.g notes taken during phone call or email correspondence with a customer representative from the service provider’s company

Account set up, activation, and login issues

For telecommunication services such as broadband and fiber connection, you will need to ascertain that the service is available in your location. Contact the given company’s customer support with your specific address to find out whether you are eligible and the necessary documents for sign up.

On the other hand, for phone services, a PIN is sent to your phone number or email address that you use to activate your prepaid account.

Similarly, most home phones and internet routers come with a serial number or ticket number that you use to activate the gadget. On the supplier’s website, there is usually an equipment registration or activation feature where you enter the serial number or ticket number. In most cases, to stay active, you need to pay the monthly installments on time.

Blocked accounts/devices or suspended services

Customers often block or suspend their telecommunication devices or accounts if the gadget gets lost or stolen or if they will not be using the service for an extended period. You log in to your account and choose to suspend, block, or deactivate under account settings. However, to reactivate or lift a block, you may be required to verify your identity by:
- providing an ID photo;
- answering questions about your account.

Installation, service transfer, and technical issues

Most telecommunication companies communicate about pre-planned or ongoing service disruptions on their website. If your area is experiencing a disruption, callt customer service with details of when the blackout started and your location. In case of technical issues that are unique to you, you may be asked to produce a maintenance report to help troubleshoot the issue.

More information

Boingo Wireless Rating Based on 2 Reviews

Rating details

1.0
more details
Diversity of Products or Services
Warranty
Website
Customer service

Rating stats

Rating trend

Summary of Boingo Wireless Customer Service Calls

2 TOTAL
CALLS
00:52 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Boingo Wireless Customer Service?

Other Question:

  • “My Wifi seems to cut off every now and then and cit on within 30 seconds”

About

Boingo Wireless Terms of Service
All contents of this website are copyright © Boingo Wireless, Inc. All rights reserved. The following terms (this "Agreement") applies to The Customer's use of the Boingo website (the "Site"). The materials on the Site are made available by Boingo Wireless, Inc. and/or its subsidiaries ("Boingo") for informational purposes only, and by downloading any materials from the Site, The Client agree to these terms. The Client of Boingo Wireless agree that by visiting the Site or using any of the Boingo Services (as defined below) in any manner, The Customer agree that The User of Website have read and agree to be bound by and a party to the terms and conditions of this Agreement. If The User of Website do not unconditionally agree to all the terms and conditions of this Agreement, The User have no right to use the Services. The www.boingo.com website and domain name and any other linked pages, features, content, or application services (including without limitation any mobile application services) offered from time to time by Boingo in connection therewith are owned and operated by Boingo.
To read more: http://www.boingo.com/legal/website-terms-use-acceptable-use-policy/
Boingo Wireless Privacy Policy
To read more: http://www.boingo.com/legal/boingo-privacy-policy/
Top Boingo Wireless Products

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Boingo Wireless Pros and Cons

Cons: I cant use when i really need, Awfull

Boingo Wireless reviews and complaints

Boingo Wireless is ranked 639 out of 1680 in Telecommunications category

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