Bodum - Handle Fell Off Stove-top Espresso Pot

7 of 21 Bodum reviews

This was given as a gift in March 2015.The handle fell off in mid-February 2016.

The warranty is supposed to be a year. I took a photo and sent the information to Bodum. They wrote back and said it would only be covered if I had the original proof of purchase. I sent back all the requested information, including the date and location of the purchase, but not the receipt (because it was a gift).

They denied the claim - no receipt, no coverage. But, I insisted, it is clearly a product failure to have the spot welds give out and the handle to fall off. No matter, we don't have to cover it since you don't have the proof of purchase. Crazy!

I purchased a similar espresso pot for work from VEV Vigano.

It had a problem with a part - VEV Vigano replaced it without any question.Clearly, I will not purchase from Bodum again.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Customer service
Diversity of Products or Services

  • What I liked
    • Great design
    • Innovative products
  • What I disliked
    • Poor quality
    • Poor customer service

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Bodum Chambord Stovetop Espresso Maker
Review category
review #800299

Author wants to be contacted by the company. Learn more

Had an experience with Bodum? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
7 of 21 Bodum reviews

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You were reading a complaint about Bodum.
Filing a new complaint about