Bodum Phone Numbers and Emails

Customer Service Number:

  • (212) 367-8844
    US
Send Message

Customer Service:

  • +6 129 692 0582
    Australia
  • +4 141 935 4500
    AUSTRIA
  • +454 914 8000
    Denmark
  • +3 382 123 0060
    France
  • +49 699 794 8700
    Germany
  • +8 522 543 4555
    Hong Kong
  • +3 919 930 7778
    Italy
  • +8 135 775 0681
    Japan
  • +3 529 004 3555
    LUXEMBURG
  • +31 900 263 8665
    NETHERLAND
  • +6 480 044 4641
    New Zealand
  • +476 691 0472
    Norway
  • +4 869 087 8578
    Poland
  • +35 123 281 4050
    Portugal
  • +35 123 281 9900
    Portugal
  • +656 254 1511
    Singapore
  • +468 716 9160
    Sweden
  • +44 845 401 7778
    UK

Bodum Emails:

Customer Service
General Info
Australia, AUSTRIA, Denmark, France, Germany, Hong Kong, Italy, Japan, NETHERLAND, New Zealand, Norway, Poland, Portugal, Sweden, Switzerland, UK
Media
Affiliates
Sales/ Reservations
Singapore
Is this your business?
More phone numbers and emails Less phone numbers and emails
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Contact Information

Bodum Website:

Bodum Help Center:

Corporate Office Address:

BODUM USA, Inc.
45 E. 20th Street, 8th Floor
New York, New York 10003
United States

Other Info (opening hours):

Hours:

Monday - Friday: 10am - 5pm (EST)


Other Location:

Switzerland

Kantonsstrasse 100

Postfach 463

6234 Triengen

Denmark

Humlebaek Strandvej 21

DK-3050 Humlebaek

Fax: +45 49 18 18 44

Portugal

Z.I. Tondela, Apartado 8

P3460-909 Tondela

Portugal

Fax: +351 232819902

Germany

Niedenau 13-19 60325

Frankfurt am Main

United Kingdom

15 Friarn Street Bridgwater

Somerset TA6 3LH

BODUM Plástico S.A

New Zealand

Suite 39, 26-32 Pirrama Road

Pyrmont NSW 2009

France

38, Avenue de l'Opéra

75002 Paris

More contact details

Fax:

+41 41 935 45 80

Bodum Customer Service Reviews

1.1 / 5
Bad
Tyler V Oyn
Have not received a response about defective product.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Received an email from bodum about sending a video on the coffee grinder not working. Have not yet received a response from bodum

Read full review
Joelene K Hap
Difficult to return an item
stars-rating stars-rating stars-rating stars-rating stars-rating
1.6

I accidentally broke the glass piece of my French Press and needed to replace it. I mistakenly ordered a size that was too large and had to return it.

They have a specific return process and it took WEEKS to get a response from them. I had to message them multiple times via email, Facebook, and Instagram to get anything in return. I sent it back exactly the way they asked and it's been a month and I'm still waiting for my money back, despite promises on the site that the refund would be issued within days. I checked via the tracking number and it was received by them 2 days after I mailed it.

Still zero response on where my money is or what is going on. Terrible, terrible customer service.

Read full review
Guest-5650235
Broken product

I bought the bistro burr coffee grinder and within two days of having it, it was jammed and stopped working. I took it completely apart and cleaned it out (wasting my coffee) and it worked for one day before it happened again, and keeps happening.

I have contacted Bodum twice with zero reply and its been over two weeks. A waste of money and terrible customer service.

Read full review
Cynthia O Eed
Damaged Bodum Order

Opened original box of 6pk of 12 oz glasses.
Three were shattered. I have emailed and uploaded photos of the damage.

I have received zero response.
All the customer service phone numbers have recordings and in all cases no clear direction.

I can not understand email address suggested. Feels impossible to make a connection.

Read full review

Summary of Bodum Customer Service Calls

269 TOTAL
CALLS
00:34 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Bodum?

Product/ Service Question:

  • “Damage order”
  • “Product question”
  • “I have 3 11902 bristo frofters that do not work”

Return/ Replace Question:

  • “Return”
  • “Replacement parts”
  • “Replacement part”

Shipping and Delivery Question:

  • “Coffee press arrived broken”
  • “Order tracking”
  • “Purchasing and shipping for coffee shop”

Request for Information Question:

  • “Question on my order”
  • “Question about if your products contain lead lead”
  • “Question about what grind of coffee to use”

Refund Question:

  • “Refund”
  • “Refund not processed”
  • “Irefund”

Website/ Application Question:

  • “Oubli application réduction 10% sur commande déjà passée ce jour”
  • “Problems ordering from website”

Payments and Charges Question:

  • “Fraudulent charge”
  • “Invoice”

Staff Question:

  • “Customer service isn't returning my call about a broken item i purchased”
  • “Customer service”

Activation/ Cancellation Question:

  • “Cancel order”

Other Question:

  • “Can O add chocolate powder to make chocolate foam bodum 11879”
  • “An order”
  • “Parts”

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