Contact BMC Customer Service

The company has multiple department-specific emails. Users consulting for education customer service can write to education@bmc.com. To request assistance with general issues and concerns, use customer_support@bmc.com to reach out. Those seeking information on Xcelerate programs can contact the agents via xcelerate-admin@bmc.com. The BMC email address for accounts receivable is na_collections@bmc.com. Use na_accounts_payable@bmc.com to reach the relevant department during working hours for accounts payable inquiries. BMC support responds to investor concerns at investor@bmc.com. Lastly, global_security@bmc.com is the email for global security support.

The BMC Software, Inc. headquarters is located at 2103 CityWest Boulevard, Houston, Texas 77042, United States. BMC's address serves as the central hub for the company's global operations, encompassing executive leadership, product development, and customer support services. Users who wish to consult it in person must schedule an appointment with the department of interest for a more personalised experience. Those who find it inconvenient can send a letter for safe communication and better solutions to their problems.

The company agents are available seven days a week between 7:00 AM and 7:00 PM CT. Users seeking efficient assistance can contact the agents during these times and provide all the relevant details of their issues. Those seeking to resolve their concerns outside the BMC hours can benefit from the featured information on the company website.

The BMC website features several online contact options. Clients with general issues and inquiries can visit the Support Centre to access the knowledge base, download products and patches, and submit support cases. Those consulting for specific purposes, such as product documentation, sales, and feedback, can complete the relevant form on the Contact page. You can also benefit from the self-help information on the website to resolve general concerns without needing expert assistance.