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Contact Blue Cross and Blue Shield of Massachusetts Customer Service

How to Reach a Person at Blue Cross and Blue Shield of Massachusetts

Verified Contact Information

Toll-Free Number:

  • 1-800-262-2583
Call Now

Customer Service:

  • 1-800-892-5119
    Mail order pharmacy
  • 1-877-817-0477
    Service Pharmacy
  • 1-800-444-2426
    To access Behavioral Health and Substance Use pre-approvals
  • 1-800-821-1388
    To Find a Doctor and Estimate Costs (in Massachusetts)
  • 1-617-246-5000

Legal:

  • 1-866-635-3114

Media:

pr@bcbsma.com
PR Inquiries
Send Message

Blue Cross and Blue Shield of Massachusetts Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Blue Cross and Blue Shield of Massachusetts Phone Number
1 (800) 262-2583
Most Popular Blue Cross and Blue Shield of Massachusetts Email Address
pr@bcbsma.com
Contact Method Distribution
71% phone, 29% email
Common Reasons for Contact
Account, product/ service and request for information
View full overview

How to Contact Blue Cross and Blue Shield of Massachusetts Customer Service?

Most Popular Number:

(800) 262-2583

The round-the-clock Blue Cross and Blue Shield of Massachusetts phone number is 1-800-262-2583. While this toll-free number can be used for any assistance, it's dedicated to questions regarding your plan or coverage and connecting you to the nurse line. A separate helpline to speak to the mail-order pharmacy, which has 1-800-892-5119. If you have to access the behavioural health and substance use Preapprovals department, the number is 1-800-444-2426. If you are in a hurry and need to find a doctor and know the estimated cost immediately, the Blue Cross and Blue Shield of Massachusetts phone number is 1-800-821-1388. Yet another general customer service helpline is 1-617-246-5000. There is a dedicated phone number where you can contact the mail service pharmacy customer care unit at 1-877-817-0477. By dialing one of these published phone numbers, you can resolve your concerns about finding doctor company deductibles, co-insurance, pharmacy program plans, coverage, and many more. However, if you need more information about the legal aspects, there is a helpline, 1-866-635-3114.

There is no published email address to connect to the Blue Cross and Blue Shield of Massachusetts customer service team. However, the company has introduced an email address dedicated to PR inquiries. It is pr@bcbsma.com. You can write to this email address if you cannot connect through any of the published phone numbers. You might not get a response immediately, as it takes at least 2 to 3 business days for the customer team to review every email and get back to them.

There are three different addresses in the Blue Cross and Blue Shield of Massachusetts, which makes it easy for individuals in various areas to visit the office and speak to the agents. The corporate office address is 101 Huntington Avenue, Suite 1300, Boston, Massachusetts 02199, United States. Another Blue Cross and Blue Shield of Massachusetts' address is 25 Technology Place, Hingham, MA. You can also visit One Enterprise Drive, North Quincy, MA, if you are in North Quincy. Blue Cross and Blue Shield of Massachusetts have also published mailing addresses for two purposes. To address the mails related to non-group premium payments, the mailing address is PO Box 371314, Pittsburgh, PA 15250-7314. The address for General Members Services correspondence is PO Box 9134 N., Quincy, MA 02171-9134.

PissedConsumer Club

Contact Information

Blue Cross and Blue Shield of Massachusetts Website:

Blue Cross and Blue Shield of Massachusetts Help Center:

Corporate Office Address:

Blue Cross And Blue Shield Of Massachusetts
101 Huntington Avenue, Suite 1300
Boston, Massachusetts 02199
United States

Other Info (opening hours):

Mailing Address:

PO Box 371314

Pittsburgh, PA 15250-7314


Other Location:

25 Technology Place,

Hingham, MA


One Enterprise Drive,

North Quincy, MA

More contact details

Summary of Blue Cross and Blue Shield of Massachusetts Customer Service Calls

5 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Blue Cross and Blue Shield of Massachusetts?

Account Question:

  • “Membership information”

Request for Information Question:

  • “Question a charge”

Product/ Service Question:

  • “Network”

About

Related Companies

Blue Cross And Blue Shield Association, Anthem Blue Cross And Blue Shield, Blue Shield Of California, Blue Cross And Blue Shield Of Florida, Blue Cross And Blue Shield Of Texas

Summary

Blue Cross and Blue Shield of Massachusetts is a state licensed private health insurance company under the Blue Cross Blue Shield Association with headquarters in Boston. The company was formed in 1988 after the merger of Blue Cross and Blue Shield of Massachusetts. In 1992 it offered an HMO plan along with the rise of managed care in the 1990s. Blue Cross and Blue Shield of Massachusetts has non-profit status as a health insurer and has 2.8 million policyholders, the largest number of any insurer in Massachusetts, with most policyholders insured through employers. The number of policyholders dropped slightly between the first and second quarters of 2011, due to the economy and layoffs. The organization's compensation for its departing CEO, Cleve Killingsworth, totaled 8.6 million in 2010.

Blue Cross and Blue Shield of Massachusetts reviews and complaints

Blue Cross and Blue Shield of Massachusetts is ranked 571 out of 2411 in Insurance category

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