Not resolved

I have to call BCBS of Illinois numerous times throughout the day and the hold times are still running over an hour!!I can see that happening at the beginning of the year, but not now.

I can't use their website "Availity" because it will not give me any info on deductibles, so I am forced to waste the majority of my days on hold with ridiculous music that just keeps playing over and over and over and over and over and over and over and over and over.Blue Cross Blue Shield of Illinois needs to get their act together!!

Review about: Providers Customer Service.

Review #479002 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / $5000
Preferred solution Not specified

Had an Experience with Blue Cross And Blue Shield Of Illinois?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Chicago, Illinois, United States #824486

The coverage calculation is also messed up with BCBSIL and the copay is not the amount that is shown on the ID card.Because their customer service will make callers wait for hours, I don't even bother calling them.

The online information is also messed up, and when my employees check the policy and coverage information, previous year's policy information and the current year's information is all mixed up. The correct information is not accessible and the customer service is not easily accessible, and it is already middle of the year.

This whole Obamacare thing messed up everything, BCBSIL messed up our policy, lied about grandfathering the policy, and manipulating coverage calculation.Seriously considering to sue BCBSIL.


I am a providers office, so deductibles printed on the card don't do me any good.I need to know what's been met.

Also their website Availity does not show me what I need to know either.My only option is to call them, so the STILL very long wait times are getting old

Dallas, Texas, United States #806191

Your deductibles should be listed on your I.D.Cards mine are.

Los Angeles, California, United States #805208

Also, maybe try calling when they open, and not during their peak hours.

ALSO ALSO the access to the website is functional, you just have to be able to follow simple directions.

Los Angeles, California, United States #805204

Why would it not be busy now?Open enrollment just ended on March 31st.

I know for a fact if you had a question you could call their 8888995282 number to talk to enrollment and get around customer service.Just don't be rude to us, since we are here to help those complaining about "hour long wait times".

Arlington Heights, Illinois, United States #794219

I feel your pain.I also have BCBS of Illinois.

I called a few days ago and was told the wait was over 90 minutes!! Get this, I paid for 6 months all at once. Every single month since, I've received a bill for my premium. I just want to make sure that i am actually covered as it shows they cashed my check.

And yes, that 0n-hold music is driving me nuts as well!it's all so very frustrating.

Bill Dawes
to suzanne Chicago, Illinois, United States #794550

They are a train wreck.It feels like they have maybe two people working in their call center.

It's virtually impossible to get through and speak to them.

Can't even imagine how much flack those two must get when a customer actually does get through.

Terrible company, terrible customer service, and I think it's going to get worse, not better.

You May Also Like

Gerber Life Insurance - Unable to close unwanted Gerber Life Grow-Up Plan Gerber Life Insurance "So we saw a commercial for the Gerber Life Grow-Up plan and started filling out an online application. While I was filling out the application, I did some additional research..." Read more Farmers Insurance Group - Poor claim processing and customer service Farmers Insurance Group "Last week an insured driver with Farmers Insurance mowed through my front lawn in his car destroying my kids swing set, landscaping and water fountain. I have submitted everything they..." Read more Molina Healthcare - Denied for Dying..... Molina Healthcare "I have recently been diagnosed with Cancer. Yes the BIG C. so here's my story.. On Jan12th I went to see my doctor she was concerned and asked I go..." Read more AARP SCAM to enlist membership of elderly Aarp "I have received several notices that my membership confirmation dues have not been paid. I have never joined AARP as in my situation, none of their benefits would help me...." Read more Gastric Bypass Alternative - Warning! Stay away from Roca Labs, Gastric.care and Don Karl Juravin Gastric Bypass Alternative "Before you buy, make sure you do your research on the companies that sell Gastric Bypass Alternative NO Surgery and their new "invention" as they call it , the "Magic..." Read more Cienega Med Spa Reviews are PAID for Cienega Med Spa "RUN! Cienega Med Reviews are PAID FOR Cienega Med Spa pays for its reviews. Because of this, you should not trust ANY of their reviews. They offered me a $10..." Read more Everbuying - Everything arrived fast and in great condition, all good. Everbuying "I have just received the products i have ordered from Everbuying. I have no issues, everything is in good condition and corresponds the description on the site. Ordered a smartphone..." Read more Best Buy - Fraud company Best Buy "I ordered 1 iphone 7 plus 128 gb. Shop kepper by mistake shipped 3 iphone and 1 samsung 64gb 7edge .now he forced me to pay for all of them.I..." Read more