Bloomex Flowers - Poor Service and misleading information on website

68 of 220 Bloomex Flowers reviews

there is nothing good i can say about this company. I live in Australia and had sent 3 different items ordered from Bloomex Canada. I order a floral cake, Gourmet Hamper and blooming planter Box.

Only to find the floral cake was sent as a vase of flowers (looked nothing like a flower cake), the blooming planter was meant to have 3 blooming flowers and 1 green plant... i got all green shrub and one white flower... the gourmet basket was a tiny basket that didnt include all that was described and the delivery fee although said $14 for some reason i was being charged $19CAN which i dont understand why since it was still before the follow day delivery since it was from Australia time not canada time.

I complained and they re-delivered with 'free upgrade' only to find that ONE of the items that i ordered wasnt even delivered... so AGAIN i complained this time they claim that it had been delivered last week but after speaking to my mother in law... nothing was delivered. now I am getting no response from their customer service team and even their 'VIP customer service'. They dont refund they just keep saying they will re-deliver however what they keep delivering is wrong, looks like sh*t even though they said there is a delay in delivery in order to get the 'freshest flowers' flowers didnt look SO FRESH when delivered anyways. and until now the blooming planter basket was never delivered yet this one was the most expensive item that i purchased.


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More Review Details

Product or Service Quality
Advertised vs Delivered
Delivery Service
Price Affordability
Customer service
Style and Design
Exchange, Refund and Cancellation Policy
Turnaround Time
Discounts and Special Offers
Diversity of Products or Services
Value for money

  • What I liked
      No items
  • What I disliked
    • Customer service and products delivered were wrong

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Gourment Hamper Floral Cake And Blooming Planter Basket
Review category
Flowers / Florist
review #913147

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68 of 220 Bloomex Flowers reviews

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