Contact Blackbaud Customer Service

For individuals who favor written correspondence or possess less pressing issues to address, Blackbaud Customer Service presents an email avenue: solutions@blackbaud.com.
Constantly monitored by the Blackbaud support team, the email channel diligently attends to all incoming inquiries. To maximize its utility, it's crucial to furnish comprehensive information in your email, outlining the nature of your query, any encountered error messages, and specifics about the product or feature in question. By providing clear and concise details, you significantly improve the likelihood of receiving a helpful and accurate response from the Blackbaud support team.

The Blackbaud Headquarters can be found at 65 Fairchild Street, Charleston, South Carolina 29492, USA. When seeking in-person assistance or visiting an office, this location serves as your destination. However, for most customer service inquiries, contacting Blackbaud via phone or email proves more efficient. It's prudent to call in advance to ascertain the necessity of an appointment, particularly if you have specific concerns. Arriving unannounced may lead to waiting and may not guarantee immediate attention to your needs.

Blackbaud Customer Support is active Monday through Friday, from 8:30 AM to 6:00 PM Eastern Time (ET). The designated hours encompass both phone and email support. Aligning your communication with these hours ensures direct access to a Blackbaud support representative. Keep in mind that response times may vary depending on inquiry volumes. In the event you miss these hours, emailing remains an option, with the support team addressing it promptly upon availability.