Contact BioTrack Customer Service

The BioTrack email address for sales inquiries is sales@biotrackthc.com. If you seek general information, send your questions to info@biotrackthc.com. Clients who need to email the company regarding the API should email api@biotrackthc.com. Do you experience technical issues? Shoot a note at support@biotrackthc.com, and one of the customer care agents will be in touch with you to help.

The BioTrack customer service is available by phone 7 days a week from 10 a.m. to 7 p.m. EST. During these hours, consumers can address technical support, sales, and other inquiries. Public holidays might cause changes in the regular schedule. It is recommended that you contact the team by phone or email to receive detailed information about operating hours.

If you don’t have time to call, you can contact the company via email, message BioTrack on social media, or connect with the support team via the BioTrack live chat. To launch the live chat, click the message icon in the lower-right corner of the screen, fill in the fields, and press the “Start Conversation” button. Those who want to send a message on social media should click the Facebook, X, LinkedIn, or Instagram links at the bottom-left of any website page.