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Contact Biogen Customer Service

How to Reach a Person at Biogen

Verified Contact Information

Toll-Free Number:

  • 1-833-913-2098
    Disease Education Line
Call Now
Send Message

Customer Service:

  • 1-866-633-4636
    Medical Information
  • 1-844-477-4672
    SMA360
  • 1-781-464-2000
  • 1-800-456-2255

Investors/ Franchising:

  • 1-781-464-2442

Legal:

  • 1-866-418-2859
    US and Canada through the Compliance Helpline

Media:

  • 1-781-464-3260

Business Customer Service:

partnering@biogen.com

Customer Service:

medinfo@biogen.com
Medical Information

Investors/ Franchising:

ir@biogen.com

Legal:

privacy@biogen.com
Privacy Inquiries

Media:

publicaffairs.eu@biogen.com
EU Corporate Affairs/ Media Inquiries
public.affairs@biogen.com
US Corporate Affairs/ Media Inquiries

Biogen Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Biogen Phone Number
1 (833) 913-2098
Most Popular Biogen Email Address
partnering@biogen.com
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
96% phone, 4% email
Common Reasons for Contact
Account, payments and charges
View full overview

How to Contact Biogen?

Most Popular Number:

(833) 913-2098
Disease Education Line
Total calls: 11 Last call: Mar 18, 2024

Biogen's customer service phone number is 833 913 2098. This is the disease education line which provides clients with information and details of services in this area. You can get in touch with the customer care department specializing in other medical questions at 866 633 4636. The SMA specialists have the support number 844 477 4672. The investing issues can be discussed at 781 464 2442. You can connect with the US and Canada legal departments through the Compliance Helpline at 866 418 2859. The media department operates the line 781 464 3260.

The Biogen email is partnering@biogen.com. The business customer service team operates the email address. The other inbox to reach the company for medical information is medinfo@biogen.com. In case of investing issues, send a request to ir@biogen.com. Legal issues can be sent to privacy@biogen.com. When you have media questions, send the report to public.affairs@biogen.com. This Biogen contact method allows you to describe the problem in detail and get the response in 2-3 days.

The Biogen address is 225 Binney Street, Cambridge, Massachusetts 02142, United States. This is the location of the head office of the company to file claims and other official documents. The other address for correspondence is 225 Binney Street
Cambridge, MA 02142. To find the other location, you can open the official website and press the Location button.

Biogen hours are Monday through Friday from 8 a.m. to 9 p.m. EST. The operation time can vary during the national holidays and weekends. The schedule of different locations of the company may vary. You can browse the section with locations on the site or ask the customer care department via phone.

The Biogen website allows you to find the primary details about the services. Press the “Disease Areas” tab to get information about the company's specialization. If you want to know more about the medicine, press this icon at the top of the page. You can find information about professionals at the bottom of the screen.

PissedConsumer Club

Contact Information

Biogen Website:

Biogen Help Center:

Corporate Office Address:

Biogen Inc.
225 Binney Street
Cambridge, Massachusetts 02142
United States

Other Info (opening hours):

MAILING ADDRESS:

225 Binney Street

Cambridge, MA 02142

More contact details

Summary of Biogen Customer Service Calls

27 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Biogen?

Product/ Service Question:

  • “Hair product”
  • “About product”

Account Question:

  • “To stop membership for Keto-acv”

Payments and Charges Question:

  • “Unauthorized bank transactions”
  • “Was charged $239 dollars more than I needed”

Request for Information Question:

  • “Speak with some one regards to act keto gummies”
  • “Check on order”

Shipping and Delivery Question:

  • “To stop any further shipments of my initial order”
  • “I have not received any information about the Biogen Biotech in Action curriculum.”

Refund Question:

  • “Refund”

Activation/ Cancellation Question:

  • “Cancel keto gummies”

Cards Question:

  • “Card declined for no reason”

Return/ Replace Question:

  • “Return items”

Other Question:

  • “Avonex refill...”
  • “Authorization”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

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