Contact Biofreeze Customer Service

Individuals who prefer to communicate with customer service in writing can contact them using the Biofreeze email addresses. Customer service reads all the emails it receives, and someone will respond to your email. You can expect an email back within 2 to 3 working days. For urgent matters, it is better to call customer service than send an email. The agent at the call centre can assist you immediately. For customer service support, send your email to consumerengagement@reckitt.com. General information can be requested by sending an email with your questions to questions@performancehealth.com. The email address for legal issues is consumercare_usa@reckitt.com.

Biofreeze headquarters is at the same address as the corporate office. You are welcome to request a visit to headquarters if you have complex issues to discuss. The meeting will be arranged during office hours, which are Monday through Friday from 9 AM to 5 PM EST. The office address is RB Health (US) LLC, 399 Interpace Parkway, Parsippany, New Jersey 07054, United States. If a visit is not possible, you can compile a detailed letter and send it to headquarters. The street address is also the mailing address.

You can contact customer service online via the Biofreeze website. Go to the website and scroll down the homepage. Click on “Contact Us”. Complete the contact request form appearing on your screen. You can use the form for all your questions and concerns. Indicate your issue on the form, and ensure that you complete all the relevant fields, including your contact details, before submitting it. One of the Biofreeze customer service team members will respond to you as soon as possible.