Contact Bilstein Customer Service
How to Reach a Person at Bilstein
Verified Contact Information
Customer Service Number:
-
1-858-386-5900USA
Headquarters:
-
+492 333 7910
Bilstein Emails:
General Info
Legal
info@bilsteinus.com
USA
Bilstein Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Bilstein Phone Number
1 (858) 386-5900
Average Hold Time
00:02:33
Average Calls duration
2 minutes
Most Popular Bilstein Email Address
info@bilsteinus.com
Bilstein Live Agent Availability
7% of callers successfully reach a real person
Issue Resolution Rate
Low (30% reported full resolution)
Call Volume by Day
View full overview ›
Bilstein Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Bilstein Phone Number | 1 (858) 386-5900 |
| Average Hold Time | 00:02:33 |
| Average Calls duration | 2 minutes |
| Most Popular Bilstein Email Address | info@bilsteinus.com |
| Bilstein Live Agent Availability | 7% of callers successfully reach a real person |
| Issue Resolution Rate | Low (30% reported full resolution) |
| Bilstein Customer Service Rating | 4.5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 93% phone, 7% email |
| Common Reasons for Contact | Request for information, product/ service and return/ replace |
| Customer Effort Score | Low Effort |
| Prepare before the call to Bilstein | Email, phone number or address or zip code |
Call Volume by Day
Contact Information
Bilstein Website:
Bilstein Help Center:
Corporate Office Address:
thyssenkrupp Bilstein GmbH
August-Bilstein-Straße 4
Ennepetal,
58256
Germany
Other Info (opening hours):
Mailing Address:
thyssenkrupp Bilstein GmbH
Nicola Grünberg
ThyssenKrupp Allee 1
45143 Essen
Germany
Summary of Bilstein Customer Service Calls
189
TOTAL
CALLS
CALLS
01:36
AVG CALL
DURATION
DURATION
30%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Bilstein?
Request for Information Question:
- “Shock and spring question”
- “Suspension question”
- “To find out what type of shocks my 2016 Ford F250 with a factory lift uses”
Product/ Service Question:
- “Technical questions on shocks”
- “Shocker purchase”
- “Shock warranty”
Return/ Replace Question:
- “Want to buy correct shocks for f350 4x4 diesel”
- “Not sure i gor the correct shocks”
- “The part number is correct but they will not fit the shock mount. I need a quick chat to determine how to proceed.”
Shipping and Delivery Question:
- “Threads messed up from delivery”
- “Order shocks and sizing”
- “Bottom nut size”
Website/ Application Question:
- “Hard ride after installed by mechanic”
- “4600 vs 5100 for my application”
- “Shock install”
Staff Question:
- “Customer service”
Other Question:
- “Find a part”
- “Asking for a part”
- “Shocks”
Compare Bilstein Customer Service To
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Bilstein