Bilibili Phone Numbers and Emails

Customer Service:

  • +86 400 626 2233 ext 2
    For major Membership Issues
  • +86 400 626 2233 ext 1
    For Reporting Bad Information
  • +86 400 178 2233
    Game Problem
  • +86 400 626 2233 ext 3
    Member Purchase Problem


  • +86 212 509 9888
Send Message

Bilibili Emails:

Business Customer Service
Business Cooperation, Cooperation with Overseas Celebrities, Game Cooperation, Large Member Cooperation, Public Welfare Cooperation
Customer Service
Game Problem, Live Broadcast Guild Settled, Video Promotion
Investors/ Franchising
Comic Show Ticket Cooperation
For Reporting Minors
Is this your business?
More phone numbers and emails Less phone numbers and emails

Bilibili Customer Service Overview

The aggregated data is based on calls made from website and questionnaires provided by users.

  • More commonly used way of contact is by email.

    Source Distribution
    22% phone 78% email
  • The best email to contact Bilibili is 70% of customers use this email address to address their issues and concerns.

  • The best phone number to call Bilibili is 8640062622332. 65% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Sunday, while the shortest are on Friday.

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Contact Information

Bilibili Website:

Bilibili Help Center:

Corporate Office Address:

Shanghai Kuanyu Digital Technology Co., Ltd.
No. 485, Zhengli Rd., Yangpu District
Shanghai, Shanghai 200082

Bilibili Rating Based on 6 Reviews

Rating details

more details
Billing Practices
Exchange, Refund and Cancellation Policy
Value for money
Price Affordability

Rating stats

Rating trend

Summary of Bilibili Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Bilibili?

Account Question:

  • “Can't get OTP code for log in”
  • “Subscription”
  • “I can't use the membership I bought”

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “I dont want to subscribe premium ,but already deduct my money from my account bank”

Product/ Service Question:

  • “System charge yearly subscribe for twice”
  • “Defected item”

Payments and Charges Question:

  • “Billed twice a month?”

Staff Question:

  • “About the movie service”

Refund Question:

  • “Refund”

Other Question:

  • “I can't watch bili bili at my smart tv”

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