Contact Bilibili Customer Service
Bilibili Phone Numbers and Emails
Customer Service:
-
+86 400 626 2233 ext 2For major Membership Issues
-
+86 400 626 2233 ext 1For Reporting Bad Information
-
+86 400 178 2233Game Problem
Bilibili Emails:
Bilibili Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by email.
The best email to contact Bilibili is help@bilibili.com. 65% of customers use this email address to address their issues and concerns.
The best phone number to call Bilibili is 8640062622332. 76% of consumers used this number to address their issues and concerns.
The longest wait times are on Sunday, while the shortest are on Friday.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by email.
The best email to contact Bilibili is help@bilibili.com. 65% of customers use this email address to address their issues and concerns.
The best phone number to call Bilibili is 8640062622332. 76% of consumers used this number to address their issues and concerns.
The longest wait times are on Sunday, while the shortest are on Friday.
People call Bilibili mainly because of account, activation/ cancellation, payments and charges.
Contact Information
Bilibili Website:
Bilibili Help Center:
Corporate Office Address:
Summary of Bilibili Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Bilibili?
Account Question:
- “Login issue”
- “ACCOUNT CANCELLATION”
- “Can't get OTP code for log in”
Activation/ Cancellation Question:
- “Cancel subscription”
- “I dont want to subscribe premium ,but already deduct my money from my account bank”
Product/ Service Question:
- “I can't watch bili bili at my smart tv”
- “System charge yearly subscribe for twice”
- “Defected item”
Payments and Charges Question:
- “Payment error”
- “Billed twice a month?”
Request for Information Question:
- “I need help retrieving my account”
Staff Question:
- “About the movie service”
Refund Question:
- “Refund”
Other Question:
- “ビリビリアカウントが解約されて一生解約せずにしてほしいからです。”
Compare Bilibili Customer Service To
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