BIG W Phone Numbers and Emails

Customer Service:

  • +61 130 010 1234
    Everyday Rewards
  • +61 130 024 4999
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BIG W Emails:

Customer Service
Legal
Privacy Inquiries
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BIG W Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • BIG W Customer Service is rated at 1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by email.

    Source Distribution
    31% phone 69% email
  • The best email to contact BIG W is bigwcontactus@bigw.com.au. 100% of customers use this email address to address their issues and concerns.

  • The best phone number to call BIG W is 611300101234. 100% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Thursday, while the shortest are on Wednesday and Tuesday.

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How to Contact BIG W Customer Service?

How to Contact BIG W Customer Service?

BIG W customer service phone number is 61 130 010 1234. This telephone number exists to receive information related to everyday rewards. The support number is operated by the Everyday Rewards Call Centre specialists who will provide you with assistance and support.
To solve other questions turn to the customer care department via the BIG W contact number 61 130 024 4999. You can address issues related to the services, payments, discounts, and other activities.
Sometimes the line can be overloaded with calls. In such a case, turn to the BIG W live chat. The icon of the online chat is on the right side of the page. Click on it to launch the communication. The chatbot provides answers within several minutes.

BIG W email is bigwcontactus@bigw.com.au. The email address provides you with the ability to reach the customer care department in a written way. The specific aspect of the company service involves communication with the specialists in a formal way. Use the email address to send the request, or ask for information or support. The letters are considered on the first-come order. The response will be available within 3-8 days. The legal department operates the email box mail@bigw.com.au.

BIG W address is 1 Woolworths Way, Bella Vista Sydney, New South Wales 2153 Australia. This is the address of the BIG W headquarters which customers can use to mail the company’s representative and ask questions. The other address of the office is PO Box 8000 Baulkham Hills, NSW 2153. To find the location of the company office in your area, open the website and click the icon Find a Store at the top of the screen.

BIG W hours are Monday through Friday from 9 a.m. to 6 p.m. AEST. On weekends the BIG W customer service is accessible from 9 a.m. to 5 p.m. AEST. You can call the support specialists during the working hours and receive assistance. The schedule can differ during the national holidays. Information about changes is published on the BIG W website.

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Contact Information

BIG W Website:

BIG W Help Center:

Corporate Office Address:

BIG W
1 Woolworths Way, Bella Vista
Sydney, New South Wales 2153
Australia

Other Info (opening hours):

Hours (AEST):

Monday - Friday: 9:00am - 6:00pm

Saturday - Sunday: 9:00am - 5:00pm


Mailing Address:

PO Box 8000

Baulkham Hills, NSW 2153

More contact details

BIG W Rating Based on 3 Reviews

Rating details

1.5
more details
Product or Service Quality
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of BIG W Customer Service Calls

8 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call BIG W?

Shipping and Delivery Question:

  • “I PUT ONLINE ORDER IN ITS STILL HAS NOT ARRIVED AFTER 17 DAYS MAKING EXCUSES WHICH ARENT GOOD NOT HAPPY SHOCKING CUSTOMER SERVICE”
  • “Lost item in store”
  • “Just realised I clicked wron size with order. Need 2XL”

Return/ Replace Question:

  • “Exchanging a television”

Other Question:

  • “Was assaulted bye security”
  • “Recent online purchase”
  • “Wont accept phone number”

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