Big R - Review in Pet Stores category from Clute, Texas

4 of 14 Big R reviews

Will never return to this store in Washington Il , had a safe on layaway for 1 day and changed my mind on it , tried to take it off layaway and the manager tried to charge me a 60 dollar restock fee , she told me it was policy that they charge it , lied to me about moving it back to layaway on top of it , I at that time paid to take it completely off layaway , which I did and immediately after taking it I I returned it and the manager said I couldn't do that, no where in their policy did it say such a thing so they where forced to return my money and they said they will never allow me to do that again , well it's been well over s year now and I have never stepped foot in that store again, drive the extra to TSC in Pekin where they actually are good to the customers and very helpful. Not one thing good to say about Big R in Washington Illinois

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More Review Details

Price Affordability
Diversity of Products or Services
Discounts and Special Offers
Customer service
Additional Fees
Product or Service Quality
Value for money
Layout of Store
Exchange, Refund and Cancellation Policy
Allergens Information
Style and Design
Delivery Service

Reason of review:
Pricing issue
Review category
Pet Stores
review #887555
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4 of 14 Big R reviews
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