Bidvest Bank Phone Numbers and Emails

Arcadia:

  • +2 712 323 4500
    Nedbank Plaza, Steve Biko Street, Arcadia, Pretoria

Ballito:

  • +2 732 946 3815
    Shop 440, Ballito Junction Regional Mall, Leonora Drive, Ballito

Bedfordview- Eastgate:

  • +2 711 616 2077
    Shop U56, Eastgate Shopping Centre, Bradford Road, Bedfordview
  • +2 711 616 2080

Benoni:

  • +2 711 849 6502
    Shop G18, Northmead Square, Cnr. 14th Avenue & O'Reilly Merry Street, Northmead, Benoni

Berea:

  • +2 731 202 7833
    Shop 311A, Level 3, Musgrave Centre, 115 Musgrave Road, Berea, Durban

Bloemfontein:

  • +2 751 430 3293
    Mimosa Mall, Shop L30A, Ground Floor Banking Hall, 131 Kellner Street, Brandwag, Bloemfontein
  • +2 751 430 2562

Blue Route:

  • +2 721 712 6089
    Shop G6, Blue Route Mall, 15 Tokai Road, Dreyersdal, Tokai, Cape Town

Braamfontein - Park Station:

  • +2 711 337 9982
    Mainline Terminal, Mezzanine Floor, 45 De Villiers Street, Braamfontein

Brakpan - Mall @ Carnival:

  • +2 711 915 0004
    Shop 48, Mall @ Carnival, Cnr Heidelberg & Airport Roads, Dalpark Ext 5, Brakpan
  • +2 711 915 0034
  • +2 711 915 0027

Brooklyn - Brooklyn Mall:

  • +2 712 346 6140
    Shop 371, Brooklyn Mall, Cnr Bronkhorst & Fehrsen Streets, Brooklyn

Cape Town Cbd - Shop 7A St Georges Mall:

  • +2 721 418 1206
    Shop 7a, Norton Rose House Building, Southern Life Centre, St. Georges Mall, Cape Town

Cape Town International Airport - Domestic Arrivals:

  • +2 721 936 2233
    Shop 3, Domestic Arrivals, Cape Town International Airport, Cape Town

Cape Town International Airport - Ground Floor Plaza:

  • +2 721 936 2270
    Shop 2, Ground Floor Plaza, Central Terminal, Cape Town International Airport

Cape Town International Airport - Vat Office:

  • +2 721 936 2280
    Shop 8, International Departures Hall, Cape Town International Airport

Century City - Canal Walk Shopping Centre:

  • +2 721 555 2155
    Shop 637, Upper Level, Canal Walk, Century City, Milnerton, Cape Town

Claremont - Cavendish Square:

  • +2 721 683 5357
    Shop G89 Ground Floor, Cavendish Square, Clarement, Cape Town

Constantia:

  • +2 721 794 0477
    Shop 21A, Constantia Village Shopping Centre, Constantia

Cresta:

  • +2 711 476 8450
    Shop L2A, Cresta Shopping Centre, Cnr Weltevreden & Beyers Naude Drive, Cresta
  • +2 711 476 8985

East London - Hemingways:

  • +2 743 726 0898
    Shop UG 42, Hemingways Shopping Centre, Two Rivers Drive, Dorchester Heights, East London

East London - Patcyn Centre:

  • +2 743 726 8200
    Shop 15, Patcyn Centre, Frere Road, Vincent, East London

East Point:

  • +2 711 823 1002
    Shop L91 East Point Shopping Centre C/o Rietfontein & North Rand Roads Boksburg
  • +2 711 823 1003
  • +2 711 823 1007

Fleet And Asset Finance™:

  • +2 786 010 2499

Fourways:

  • +2 711 465 5537
    Shop G65, Fourways Mall, Cnr. William Nicol & Witkoppen Roads, Fourways, Sandton
  • +2 711 465 5538
  • +2 711 465 5539

Gaborone - Dennis Todd Office Park:

  • +267 390 3244
    Travelwise, Dennis Todd Office Park, Plot 50361, Fairgrounds, Gaborone, Botswana

Gaborone - Tlale House:

  • +267 318 8155
    Travelwise, Tlale House, Plot 184, Main Mall, Gaborone, Botswana

Headquarters:

  • +2 731 566 5500
    Lincoln on the Lake 2 High Street Umhlanga Ridge
  • +2 712 683 2620
    Shop G01, Lougardia Building, 1 Embankment Road, Centurion, Pretoria

International Call Centre:

  • +2 711 407 3103

Jhb Central:

  • +2 711 333 1220

Kenilworth:

  • +2 721 674 6266
    Shop 2 , Kenilworth Centre, Doncaster Road, Kenilworth, Cape Town
  • +2 721 626 6270

Killarney:

  • +2 711 646 4842
    Shop 0011, Banking Hall, Killarney Mall, Riviera Road, Killarney
  • +2 711 646 4886

Kolonnade Pretoria:

  • +2 712 548 3350
    Shop U55, Kolonnade Centre, Zambezi Drive, Montana Park, Pretoria
  • +2 712 548 3329

La Lucia:

  • +2 731 562 8510
    Shop 52, Ground Floor, La Lucia Mall, 90 William Campbell Drive, La Lucia, Durban

Malawi - Blantyre:

  • +265 182 4533
    Finance House, Blantyre, Malawi

Menlyn - Menlyn Shopping Centre Upper Level:

  • +2 712 348 3014
    Shop LF 4, Entrance P5, 1st Floor, Menlyn Shopping Centre, Cnr. Atterbury and Menlyn Drive, Menlyn
  • +2 712 348 3016

Midrand - San Ridge Square:

  • +2 711 318 3666
    Shop 15, San Ridge Square, Cnr Lever and New Roads, Midrand
  • +2 711 318 3686

Modderfontein/ Edenvale - Greenstone Shopping Centre:

  • +2 711 524 0510
    Shop L069, Greenstone Shopping Centre, Cnr Modderfontein Road & Van Riebeeck Avenue, Greenstone Hill

Montecasino:

  • +2 711 510 7100
    Casino Floor, Montecasino, Corner William Nicol & Witkoppen Roads, Fourways, Sandton
  • +2 711 510 7101

Mthatha:

  • +2 747 531 9046
    Shop 4&5, The Savoy Shopping Centre, Nelson Mandela Drive, Mthatha

Musina:

  • +2 715 534 3313
    Shop 4, N1 Business Centre, National Road, Musina

Nelspruit - Ilanga Mall:

  • +2 713 742 2034
    Shop LG04A, Ilanga Mall, Cnr Bitterbessie and Flamboyant Street (N4) Westacres Ext 38, Nelspruit

Northgate:

  • +2 711 794 4631
    Shop 306B Northgate Shopping Centre, CNR Northumberland Road & Olievenhout Ave, Northriding

Norwood:

  • +2 711 483 0022
    Shop 1C, Norwood Mall, 6th Avenue, Norwood, Johannesburg

Oakdene - The Glen:

  • +2 711 435 0202
    Shop M79F, The Glen Shopping Centre, CNR. Orpen Rd & Letaba Rd, Oakdene, Johannesburg

Or Tambo International Airport:

  • +2 711 390 1040
    Shop S02, International Arrivals, Terminal B, OR Tambo International Airport
  • +2 711 390 3158

Pietermaritzburg:

  • +2 733 342 0403
    Shop 94, Entrance 2, Liberty Midlands Mall, Sanctuary Road, Pietermaritzburg

Port Elizabeth - Greenacres:

  • +2 741 363 1185
  • +2 741 363 1240

Port Elizabeth - Walmer Park:

  • +2 741 368 5890
    Shop 89 Walmer Park Shopping Centre, Main Road Walmer, Port Elizabeth, Eastern Cape

Rennies Foreign Exchange:

  • +2 646 254 0013
    Arrivals and Departure Hall Hosea Kutako International Airport Windhoek Namibia
  • +265 182 4928
    Finance House, Victoria Avenue, Blantyre, Malawi
  • +2 646 420 3560
    Manica Building, Rikumbi Kandanga street, Walvis Bay
  • +267 318 0802
    Travelwise, Dennis Todd Office Park, Plot 50361, Fairgrounds, Gaborone, Botswana

Richards Bay:

  • +2 735 789 0589
    Shop L102, Boardwalk@Inkwazi, Krugerrand and Mark Streets, Richards Bay

Rustenburg:

  • +2 714 537 3422
    Shop 64, Waterfall Mall, 1 Augrabies Road, Cashan Ext 12, Rustenburg

Sandton City:

  • +2 711 883 4317
    Shop L14B, Lower Level, Sandton Shopping Centre, Cnr. Rivonia Road and 5th Street, Sandton
  • +2 711 883 4217
  • +2 711 883 7867
  • +2 711 783 9583

Sandton City - Nelson Mandela Square:

  • +2 711 783 9088
    Shop 115, Upper Level, Nelson Mandela Square, Sandton City, Sandton Corner Maude and 5th Street

Sea Point:

  • +2 721 439 7529
    Shop 10, 76 Regent Road, Sea Point, 8001 P. O. Box 27662, Sea Point

Service Centre Of Excellence:

  • +2 786 011 1177

Shelly Beach:

  • +2 739 315 5915
    FM Howe Building, 98 Marine Drive, Shelly Beach

Somerset West - Somerset Mall Entrance 2:

  • +2 721 852 7316
    Shop 48A, Entrance 2, Somerset Mall, Intersection of N2/R44, Somerset West

Stellenbosch:

  • +2 721 886 5259
    Ground Floor, Checkers Centre, Mill Street, Stellenbosch

Sun City:

  • +2 714 552 1155
    Welcome Centre 1 Sun Village Road Sun City Pilansberg

Sunnypark:

  • +2 712 341 2925
    Shop 37, Sunnypark Centre, Cnr Esselen & Trevenna Roads, Sunnyside, Pretoria
  • +2 712 341 2931
  • +2 712 341 2927

Table View:

  • +2 721 556 8121
    Shop G, Entrance 1 Bayside Shopping Centre, Blouberg Road, Table View, Cape Town

The Workshop:

  • +2 731 305 5722
    Shop 49A The Workshop, 99 Samora Machel Street, Durban

Tyger Valley Shopping Centre:

  • +2 721 914 2386
    Shop 579, Upper Level , Tyger Valley Shopping Centre, Willie van Schoor Avenue, Bellville

V & A Waterfront - Lower Mall:

  • +2 721 418 3744
    Kiosk 2, Lower Level, V&A Shopping Mall, Waterfront, Cape Town

Vaal Mall Shopping Centre:

  • +2 716 933 9372
    Shop 112 Vaal Mall Corner Barrage Road and Rossini Boulevard Vanderbijlpark
  • +2 716 933 9373
  • +2 716 933 9375
  • +2 716 933 9376

Watercrest:

  • +2 731 763 1381
    Shop LG51, Watercrest Mall, Inanda Road, Waterfall

Westgate:

  • +2 711 768 8038
    Shop S00136 – Entrance 6, Westgate Shopping Centre, Ontdekkers Road, Roodepoort
  • +2 711 768 8061

Westville - Pavilion:

  • +2 731 265 0751
    Shop 252, Upper Level, Banking Mall, Pavilion, Spine Road, Westville

Windhoek Levinson Arcade:

  • +2 646 122 9667
    Obowi Centre, Levinson Arcade, Independence Ave, Windhoek, Namibia

Witbank:

  • +2 713 697 0298
    Shop 76A, Highveld Mall, Cnr N4 Highway & Mandela Street, Witbank
More phone numbers and emails Less phone numbers and emails

Bidvest Bank Contact Information

Bidvest Bank Website:

Bidvest Bank Online Chat:

Corporate Office Address:

Bidvest Bank
1 Park Lane Wierda Valley
Sandton, Sandton 2196
South Africa

Other Info (opening hours):

JHB corporate head office postal address:

P O Box 185

Johannesburg

2000

South Africa


KZN corporate office:

2nd Floor, Lincoln on the Lake

2 The High Street

Parkside

Umhlanga Ridge

4319

South Africa


Western Cape corporate office:

6th Floor

33 Martin Hammerschlag way

Foreshore

Cape Town

South Africa

Edit Business Info

How to contact Bidvest Bank

Customers reach out to banks regarding:
- Refunds
- Lost cards
- Debit card/Credit card application
- Paycheck copies
- Transactions issues/Money transfer/Deposits
- Payment issues
- Fraudulent activity such as unauthorized withdrawals and change of account information
- Log in issues
- Card activation
- Balance inquiry
- Online banking
- Claims/Disputes
- Loan/Mortgage issues
- Credit limits and scores
- Fees and interest rates
- Account suspension or closure
- Funds put on hold

Depending on the issue you are calling customer support about, you may be required to provide certain documents or information.

Account opening and card application

When calling to open an account, you will be required to provide the following documents:
- an identification document such as a government-issued ID, passport, or driving license;
- social security number;
- tax identification number.

In addition, banks require your personal information, contact information, and physical address to open an account. These include your
- full name;
- phone number;
- email address;
- shipping address including your street address, suite or apartment number, and zip code.

For joint accounts, all members will need to provide the aforementioned documents. Minors need to submit a legal document signed by either a parent or legal guardian.

Loans

For mortgage application, you will need the following documents:
- most recent pay stubs;
- identity documentation e.g. ID, driver’s license, or passport;
- W-2 form for the last 2 years in employment;
- income tax returns;
- bank and investments statements for the last 3 months;
- signed home purchase contract;
- a copy of the house listing;
- property address;
- your real estate lawyer address and contact information;
- property tax estimates;
- pre-approved mortgage certificate where applicable.

For an auto loan application, you will be required to provide:
- proof of income such as pay stubs;
- identity documentation e.g. government-issued ID, driver’s license, or passport;
- proof of residence e.g. a utility bill;
- driver’s license;
- valid insurance policy;
- vehicle information e.g. registration papers.

Disputing transaction

When disputing transactions such as unauthorized charges, refunds, or payments put on hold, you will need to provide proof of transaction. This can be accessed by logging into your account and visiting the transaction history.

Identify the particular transaction and review the transaction details such as:
- the name of a merchant
- their address and contact information
- transaction date.
Take a screenshot of transaction details, which you will forward to the customer care representative if requested.

Card activation

When calling for card activation have the following in hand:
The card that needs to be activated. You may be required to provide the CVV code and expiry date or to take a photo of the card.
Phone or email address linked to the account/card. An activation code or pin may be sent to the phone or email address linked to your account

Alternatively, log into your online bank account or app and choose the activate card option. In most cases, you will be asked to provide the CVV code and expiry date. Some banks require you to take a photo of the card and upload it.

Account issues

For account login issues, provide your phone number or email address associated with the account on the login page. If calling customer service for such issues, you may also be required to verify that you are the account owner by providing the following information or documents:
- your account number;
- a brief history of recent transactions;
- government-issued ID;
- social security number.

In the case of a frozen or blocked account, find out the reason. The most common reasons banks freeze accounts include fraudulent activities such as issuing or cashing bad checks, and money laundering, IRS tax levy on unpaid taxes, or unpaid creditor debt.

In the case of unpaid debts, you will need to settle the debt and provide evidence. On the other hand, for fraudulent activities, you need to provide relevant documents to prove that the transactions were legitimate.

More information

Bidvest Bank Rating Based on 3 Reviews

Rating details

1.5
more details
Diversity of Products or Services
Product or Service Quality
Value for money
Website

Rating stats

Rating trend

Summary of Bidvest Bank Customer Service Calls

12 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Bidvest Bank Customer Service?

Product/ Service Question:

  • “Well i am from southafrica i work online use client needs make payment not really trust citibank of america so please argeratment of fees as a bank services to my business im a mba online i did job in spanish payment about of 2000$ fees of 300$”
  • “Can't withdraw money”

Payments and Charges Question:

  • “I have unauthorised debit”

Return/ Replace Question:

  • “Exchange4 free sat that my branch code does not match my account number.Branch has closed down at Northmead but App show the same branch number.Can't get my money because of this.”

Account Question:

  • “Existing account”

Other Question:

  • “To see if it’s still open”
  • “To get information”
  • “Good day i need to update my asylum seeker to ask help”

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Bidvest Bank reviews and complaints

Bidvest Bank is ranked 133 out of 761 in Banks category

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