Bhfo Phone Numbers and Emails

Toll-Free Number:

  • (855) 588-2436

Customer Service:

  • (855) 588-2436
  • (319) 743-1197

Bhfo Email:

Customer Service

Bhfo Contact Information

Bhfo Website:

Bhfo Online Chat:

Corporate Office Address:

BHFO Inc.
4520 20th Ave SW
Cedar Rapids, Iowa 52404
United States

Other Info (opening hours):

Monday - Friday: 7:30am to 4:00pm CST

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How to contact Bhfo

Customers contact footwear and clothing companies’ customer service for reasons such as:
- Order issues
- Return/Exchange/Cancelation
- Refund
- Account
- Shipping/ Delivery
- Fraudulent activity
- Store reward and credit cards
- For the adequate resolution of the issue, you may be required to provide certain documents and information as discussed below.

Returns

Although the particular return, refund, and cancellation policies vary slightly from one company to another, there are some similarities in the procedures and documents required.

Generally, for the return of items bought online, you need to first contact the customer service representatives to get a pre-approval. During the call, you may be request to provide the following:
- a filled return form;
- photos of the items you are returning;
- screenshot or download of the order confirmation page.

Once you have been approved, they then send a shipping label that you attach to the product’s packaging when sending it back.

Other companies require that you send back the item(s) with the original packing slip while others provide a packing slip alongside the shipping label. If for any reason you do not have a packing slip, print the order confirmation email or fill return form and attach it to the return package.

For purchases made in an actual store, the items should be returned in the same store or a store within the country of purchase. The items being returned should be accompanied by the original purchase receipt.

Tracking orders

Most companies offer an online order tracking feature where you enter your order number and email address to find out whether your order has been dispatched. If you cannot find your order through the order tracker, call customer service with your order number.

You may be requested to produce the following:
- a purchase receipt;
- order confirmation (either use the order confirmation sent to your email or take a screenshot of the order details page from your logged-in account).

Billing issues

If you get billed twice or you notice an unauthorized charge, contact the company’s customer service with a copy of the transaction history.

Circle or highlight the wrong charge for easy identification by the customer service representative.

Fraudulent activity

The most commonly reported fraudulent activities on clothing and footwear e-commerce accounts are changes in the shipping address and unauthorized orders. If you notice any such fraudulent activities, it is paramount that you contact customer service immediately with evidence. Provide the following:

- proof of the fraudulent activity. For instance, you may take a screenshot of the changes or if you received an email notifying you of fraudulent activity, forward it to the customer representatives;
- proof of your identity e.g government-issued ID;
- proof of your address such as a recent bill;
- order details;
- order confirmation to facilitate cancellation of unauthorized orders.

Store reward and credit cards

When calling to apply for a store credit card, you will need to produce the following:
- an identification document e.g. ID, passport, or driver’s licenses;
- your social security number;
- proof of income or employment such as a recent salary stub.

Since there may be differences in the customer service procedures and document requirements from one footwear and clothing company to another, you must review the particular company’s help center for any specific requirements.

More information

Bhfo Rating Based on 2 Reviews

Rating details

3.0
more details
Website
Exchange, Refund and Cancellation Policy
Customer service
Advertised vs Delivered

Rating stats

Rating trend

Summary of Bhfo Customer Service Calls

3 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Bhfo Customer Service?

Shipping and Delivery Question:

  • “Shipping”

Other Question:

  • “Order through Sears”

About

Bhfo Return Policy
To read more: https://www.bhfo.com/pages/returns
Bhfo Delivery Policy
To read more: https://www.bhfo.com/pages/shipping
Bhfo Terms of Service
This website is operated by BHFO, Inc (BHFO). Throughout the website, the terms www.bhfo.com, The Company and Company's refer to BHFO. BHFO offers this website, including all information, tools and services available from this website to The User of Website the user, conditioned upon The Client's acceptance of all terms, conditions, policies and notices stated here. By visiting Company's website and/ or purchasing product from Website The User engage Bhfo's' "Service" and agree to be bound by the following terms and conditions ("Terms of Service" or "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using Bhfo's' website.
To read more: https://www.bhfo.com/pages/terms-of-service
Bhfo Privacy Policy
Thank The User of company services for visiting the BHFO.com website. Website collect customer information to help www.bhfo.com to serve The User better. The Company respect The User's privacy and are committed to maintaining and using this information responsibly. This privacy notice tells The User of company services how Bhfo use personal information collected at this site. Please read this privacy notice before using the site or submitting any personal information. Company's notice may be changed, but any changes will be posted and changes will only apply to activities and information in the future and they will not be retroactive. The Client of Bhfo are encouraged to review the privacy notice whenever The Customer visit the site to make sure that The User of Website understand how any personal information The Client provide will be used. Note: the privacy practices set forth in this privacy notice are for Company's website only.
To read more: https://www.bhfo.com/pages/privacy-notice
Bhfo Pros and Cons

Cons: Postage too hgh and non-refundable when they make a mustake

Bhfo reviews and complaints

Bhfo is ranked 139 out of 2351 in Footwear and Clothing category

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