Santa Maria, California
Not resolved

I have dealt with BTR without any issues until this year.I advise EVERYONE to stay away from ordering from them.

You will NEVER

get your money back if something needs to be returned. You get store credit but then they somehow have a glitch and it disappears. You can call and they inform you to wait 5-7 business to investigate then they say go after the former owners. Anyone that had worked with the selling of a business you take on the receivables as well as the payables.

Just a shady company do not trust them. So save your money but from a reputable site. My advice STAY AWAY YOU WILL BE SORRY sooner or later but it WILL happen. I lost just under $200 and the items I did receive took forever to arrive.

I would have returned them but then I would be out even more money.As I mentioned earlier avoid avoid avoid.

Review about: Clothing.

I liked: Nothing anymore.

I didn't like: No actual refund, Not receiving orders.

Review #938764 is a subjective opinion of a user.

Diversity of Products or Services
Customer service
Advertised vs Delivered
Value for money
Exchange, Refund and Cancellation Policy
Style and Design
Discounts and Special Offers
Delivery Service
Product or Service Quality
Price Affordability
Reason of Review / Monetary Loss Return, Exchange or Cancellation Policy / $180
Preferred solution Full refund

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