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#19573

need to return 4 items for refund.

order # E 1030*** * dresses way tooooooo small and theres NO size label on the inside of them/Was this someone else's RETURN ???? How do I return for FULL REFUND $72.80 I CANNOT get throught at 201 812-****

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by #1777187

Did you ever find address? I’m in same predicament

by #1779900

According to the BerryLook return policy, you may return your merchandise within 30 calendar days of receipt for an exchange or a refund. Please note that the product mustn’t be used or damaged. It must be in its original packaging. Items which are not eligible for return include:
  • final sale items;
  • swimwear.

Once your return is received and inspected, BerryLook will email you a notification about receipt, approval, or rejection. If your return is approved, you will get a refund to your credit card, or your original method of payment. Refund processing usually takes from 7 to 15 business days.
Unfortunately, the company does not provide a return address on their website. However, it is stated on sitejabber.com that the return address is as follows:

1372 WILSON STREET
City: Los Angeles
State: CA
Zip Code: 90021
TEL 213-623-1016

If you still need any assistance, please contact BerryLook Customer Service at service@berrylook.com.

by #1748049

This business is a scam! Poor quality clothes made in China and made to fit small Asian women!This is what I relay to people who ask about BerryLook!!

by #1705419

According to the BerryLook return policy, the products can be returned within 30 days after they have been received. Once your return is received and inspected, they will send you an email to notify you that the company has received your returned item. They will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-15 business days.

by #1718478

I have made 3 requests in the last 3 weeks for information on returning my order and have heard from no one. I can't mail it, I have no address.

by #1762247

Disgusting company. Frustrating . Makes you hope they go under real soon. I didn';gd evaen receive and invoice with my jacket ..just the jacket. here the *** is the better business bureau./ so not purchase from China!

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Question:
#64325

How do I make a purchase.

Iasea Not abble to make my order on line can someone please give me a call

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Answer:
by #1992905

Unfortunately, BerryLook does not provide any information about possible issues with placing an order on the company website. Please contact the BerryLook customer care team for assistance. You should be able to reach out to them:
  • via the support form at berrylook.com/en/contact-us;
  • via the company's social networks.

by #2021573

They have ignored two of my messages to service@***.com. No reply on their web site "contact-us". Phone has been busy for the three days I've been trying to call them. Even in the middle of the night!!

by #2067653

I been having a hard time also contacting them to return a shirt for a refund wth is going on can someone respond !!

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Question:

How do u get in contact with someone???Order came way to small

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Answer:
by #1981918

If you need any assistance, you may try to reach out to BerryLook Customer Service:
  • via the company social media networking.

Please note BerryLook Customer Service is available Monday - Friday: 9:00am - 6:00pm (GMT+8).

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Question:
#50237

Way my items not received???I don’t receive my order,and I don’t receive an email nothing from berrylook.

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Answer:
by #1927112


According to BerryLook shipping policy the delivery time depends on processing your order time (5-7 working days) and shipping time (up to 12 business days). If you don't get your order in time, contact BerryLook customer support via email at service@berrylook.com.

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Question:
#41928

How can i get my items bought.I did two purchases and never received any package or acknowledgement.

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Answer:
by #1875961

According to the BerryLook delivery policy, there are two key factors that will decide when you will receive your package, i.e.item processing time and the shipping method.
Item processing time usually takes from 5 to 7 working days.
Delivery time varies with the shipping method:
  • Super Savings - 5-12 business days depending upon your location;
  • Expedited Shipping - 2 -7 business days depending upon your location.

If you did not receive your order within the time frames states, please contact BerryLook Customer Service by phone at (201) 812-2916 or by email at service@berrylook.com and provide them with full details regarding your issue.

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Question:
#40569

Where is my order.

I placed an order for 2 dresses almost 4 weeks ago...when will I receive it

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Answer:
by #1867593

According to the BerryLook Delivery page, there are two key factors that will decide when you will receive your package: item processing time and the shipping method. Item processing time usually takes from 5 to 7 business days. Delivery time varies with the shipping method. The company offers the following shipping methods:
  • Super Savings - 5 - 15 business days;
  • Expedited Shipping - 2 - 7 business days.

To track your order status, please visit the order tracking page berrylook.com/en/tracking/query.
For further assistance please contact BerryLook Customer Service by phone at(201) 812-2916 or by email at service@berrylook.com.

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Question:
#39772

Why as my money been refunded without informing me.

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Answer:
by #1863528

According to the BerryLook Returns & Exchanges policy, once your return is received and inspected, BerryLook will email you to notify of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-15 business days.
For further assistance please contact BerryLook Customer Service at (201) 812-2916 or email at service@berrylook.com.

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Question:
#26148

Will I get my order or refund?I've made an order on November 21.st and still haven't recieved it. I also sent 2 e-mails and get no answer. It would be nice if you could check what happened with my order or return my money.

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Answer:
by #1799634

According to berrylook.com, delivery depends upon two key factors:
  • Item processing time that is around 5 to 7 working days;
  • Shipping method:
    • Super Saving: 5-12 days (depending upon your and the warehouse location)
    • Expedited Shipping: 3-7 days (depending upon your and the warehouse location)

You may track your order using the order tracking option on the company website. You should just enter your order number or email to get the required information.
If you did not receive your order within the specified time frame, please contact BerryLook Customer Service by phone at (201) 812-2916, by email service@berrylook.com, or by submitting a ticket on their website.

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Question:
#25287

why cant i get a refund and why wont they give me address.

I ordered a dress and top in size medium the dress was meant for a certain date which has now come and gone . and if they are a size medium then im santa claus…….I could barley get my reight leg in the dres ...the neck wouldn't go over my head..and im not a big person have emailed and emailed and emailed them till the cows come home''' when they do bother to reply they just keep talking about what would be a good solution ….and I keep telling them a refund and the addres to send the clothing back . No address and no refund as of this week but I did find and address 181 Quees road central , Grand millennium plaza , room 1501 , Hong Kong so unless anyone knows better I will be sending to the mentioned address ...will never buy from them again

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Answer:
by #1785177

According to the BerryLook refund policy, you have 30 days to send your item back to the company. Unfortunately, Berrylook's return policy does not provide any information on the return address. The only way to get it is by contacting their customer support.

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Question:
#24813

I wish to cancel an order that has been delayed.

My order has been delayed by two weeks. I need the dress for this Friday 22 Nov. It is no good if I don’t receive it by then

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Answer:
by #1779901

According to the BerryLook cancellation policy, you are allowed to cancel for a full refund within the first 24 hours of making the order. Orders cancelled after 24 hours but have not been shipped yet can be cancelled but will incur a 15% cancellation fee and be refunded partially. Any cancellation requests made after the product has been shipped will not be accepted.

To cancel your order, you should:
  • fill in an order cancellation request form on the company website;
  • provide your email address and a verification code will be sent to your email;
  • submit your request.

For further assistance, please contact BerryLook Customer Service by phone at (201) 812-2916 or by email at service@berrylook.com.

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