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Original review updated by user Jan 24, 2022

I purchased a handbag at the end

of December and decided I didn't

want it. I called customer service

to have it stopped before it got

shipped and it was shipped


I filed the return and

when it came in, I didn't open it. I

went to FedEx right away to return to return it. I got it back this week saying

they couldn't return it because all

the items that came with it were

missing. That's funny since it was

clear I never opened it.

When I called

customer service, they said they

would have to talk to a manager to

see if they could take it back.

It's funny because I'm in a

Marketing class talking about

companies that are customer-

obsessed and how they are the

most successful... ex..


Zappos. This is the example I'm

using for my class of 200 of a

company that doesn't give a crap

about the consumer when there is

so many choices in shopping retail.

What a horrible company that I

imagine is constantly losing

customers because of their

business practice!

User's recommendation: Do not shop here unless your 100% sure you are keeping the product.

Monetary Loss: $2123.

Preferred solution: Full refund.

Bergdorf Goodman Pros: Good website.

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