Arcadia, California
Featured on Instagram Not resolved

Our party walked in to sit at the lounge under the assumption that the service would be smooth sailing, but instead it was terrible.Our food came late,understanding that there are times when the sushi bar gets held up, however this was by far (in the point of the view of the customer) was just unacceptable.

The plates were not even cleaned properly. One dish served at a time, each time the dish getting progressively worse in taste and quality. We were served a plate with a stain (and received no apology). The waitress who served us did quite the lousy job of attending to us, and came back to check every once in a while (which simply seemed half-assed).

The food was prepared not by a chef but a waitress from behind the sushi bar (which was probably the reason for the hold up in our food). When received it seemed utterly hard to believe that what was being served could be called sushi. And the sushi deluxe? Please.

There was nothing deluxe in that. All in all this experience was not a pleasurable one. We paid around $74 for *** food and *** service. It was quite the baffling experience, and I would not recommend this to anyone.

besides the hibachi part, this restaurant completely disregards the rest of the restaurant.

Review about: Sushi.

I didn't like: Customer service, Food quality, Terrible service, Dirty dishes, Slow.

Review #648604 is a subjective opinion of a user.

Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

Had an Experience with Benihana?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
West Roxbury, Massachusetts, United States #998005

and did you bring up your complaint with the manager?doesn't sound like it.

if you're going to come on here to complain you could at least do so after having complained to the management there about the issues.

many will try to address them right away and make it right by the customer but if you don't bring it to their attention how are they supposed to know?do you think EVERY company in the world has the $$$ to hire someone to come onto every random public complaints board and look for complaints HOPING their company isn't on here?

while there's no excuse for the poor service or the food, you yourself must take some responsibility for the fact that you did NOT complain to them then and there!


My best friend's ex-wife makes $75/hr on the laptop.She has been unemployed for eight months but last month her income with big fat bonus was over $15000 just working on the laptop for a few hours.

Read more on this

Raleigh, North Carolina, United States #994928

What did the manager say when you spoke with them at the time of incident?

You May Also Like

STARBUCKS - WAIKIKI SHOPPING PLAZA - NO ALOHA HERE Starbucks "Having breakfast with my lady friend here at Waikiki Shopping Plaza, and met up with some other mates from our flight and we were laughing and enjoying our first morning..." Read more Outback Steakhouse - Not what we were visioning ..... Outback Steakhouse " when both of us were sick and 'just' wanted some comfort food, the online pick-up meal we ordered was horrible!..." Read more Ruby Tuesday Soup Review from Washington, Missouri Ruby Tuesday "We just had lunch at Ruby Tuesday in Stillwater, MN. We've been there many times, but never again. The salad bar plates get smaller and smaller, which turned out to..." Read more Chilis - Poor HORRIBLE customer service from MANAGEMENT Chilis "Myself, wife and son recently visited chilis in Florence Kentucky along with 9 other family members. We got there at 9:45 P.M. on Friday March 3rd of this year. We..." Read more Combined Insurance - Crooked thieves Combined Insurance "I've had my same policy for 30 years and have used it a few times, I know my policy and it has not changed but they will not pay my..." Read more Ipswich Buddhist Centre - Bad Integrity, Cult Behaviour, Controlling Behaviour, Bad Mouthing Ipswich Buddhist Centre "Cult behaviour, control, various abuses of nationwide Triratna movement reported in UK press, risk of abuse, caution advised. Caution is advised with this Buddhist cult who have branches all over..." Read more AliExpress account is temporarily unavailable Aliexpress "Do not buy anything on AliExpress! These are a bunch of criminals, who stole your money through *** quality items. When you open disputes to get your money back and..." Read more Chipotle - Employee named Deysi is the worse! Chipotle "I went to chipotle at 5175 Peachtree Parkway, Norcross, GA 30092 for past few years and for many times I didn't get satisfactory customer service but this time I was..." Read more