Los Angeles, California
0 comments
Not resolved

Customer service of BendPak is disguisting.A less than 1 year old BendPak scissor lift collapsed twice at our facility with noticeable structural defect.

I requested a replacement lift under warranty and advised they retrieve current lift so their QC team can inspect and prevent similar failures from happening in the future as this could have resulted in severe personal and property damage. BendPak has left my shop without a lift for months, doing absolutely nothing to remedy situation. They advised me to continue using a lift that collapsed on two occasions with visible structural damage. I was disgusted at this response.

I've had to follow up multiple times with multiple representatives only to hear more stalling.

After my last follow up email to a customer service manager, I found out he blocked me.I've never experienced the level of irresponsibility and unreliability in a company's Customer Service and Quality Control divisions as I did with BendPak.

Review #937814 is a subjective opinion of a user.

1.0
Reliability
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
Customer service
Staff
PRODUCT OR SERVICE Bendpak Car Lift
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Bendpak?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Protuninglab - Faulty product, but customer liable for restocking/return fees Protuninglab "HID-02-AZ-B306-PBC-RFV-4D-A HID Xenon + 05-08 BMW E90 3 Series CCFL Angel Eye Projector Headlights - Black I purchased the above item and paid the additional money for the warning cancelers. Once..." Read more BendPak Sold Us Uncertified Auto Lifts Bendpak "We bought 4 BendPak auto lifts. The city demanded we get a permit for them. The inspector from the L.A. Dept. of Bldg. and Safety refused to issue..." Read more Intoxalock Ignition Interlock has faulty equipment providing false readings and costing consumer $$$ Intoxalock "I recently had an issue with my intoxalock device. This is the third time this has happend in 9 months. This situation allowed me to start my car and then..." Read more Carid - I got toally screwed! Carid "A year ago I was diagnosed with cancer. I wanted to fill my my bucket list. I saw the best rims on CARiD and called to make sure that they..." Read more Hockerty Com Or Tailor4less Com - Catastrophic experience with Hockerty (formerly: tailor4less) Lose money. Hockerty Com Or Tailor4less Com "So you want a tailored suit, jacket, shirt or pants. If the price is reasonable one can expect a well tailored suit but not quite as if you paid triple...." Read more American Leak Detection - Shoddy Workmanship American Leak Detection "We had the main water line from the curb to the house replaced by American Leak Detection in 2015. We are in Wake Forest, NC. Two years later, we woke..." Read more Jiyu ACP ACM Manufacturer Jiyu Acp "Jiyu ACP company is top 10 quality brand in domestic building materials industry. Focus on supplying a large range of Aluminum Composite Panels and Materials. Service is very good, the..." Read more Trugreen - Poor customer service Trugreen "after a couple of years of service, i noted that weeds were not being treated and continued to grow. I had to call and complain in order to get it..." Read more