1 comment
100% full Not resolved

Ordered a headboard and footboard from Bellacor.To start, the order was backordered 5-6 weeks as soon as the order was placed.

Seems like everyone has had that problem. We received the headboard and footboard (but no side rails, which they neglected to mention). Made it work, nonetheless. A while later, we found bed bugs in our bed.

We had not done any traveling, or stayed any where besides our own house. We do not live in a dirty house and clean often. After finding a couple bugs in the bed, we looked at the headboard and realized that every single dimple on the cloth upholstery was full of bed bugs in various life states, including their eggs. Then we pulled the fabric on the headboard away from the metal frame and found thousands of eggs and small bed bugs underneath the metal.

Called an exterminator immediately and he took one look at the headboard and said that is where they came from. Relayed this information to Bellacor customer service and they did nothing. They even Googled bed bugs to try to tell me they only live 6-10 days, which is insanely false as we had just been told by the licensed professional that they can live without feeding for OVER A YEAR. Bellacor refused to acknowledge any type of fault or help in anyway.

So we're out over $500 on the headboard and footboard, $625 on an exterminator, plus hundreds of dollars in rugs that were beyond saving. I have never had such a horrifying experience. Not to mention my fiance was 4 months pregnant during this ordeal and the last thing she needed was more stress. I felt embarrassed and ashamed, like I was the dirty kid in class.

Now we are out nearly $2,000 by the time we get a replacement for the infested product that Bellacor sent. Awful company. Awful customer service. Zero humanity.

Zero responsibility.Stay away from this company at all costs.

Review about: Hillsdale Jefferson Headboard And Footboard.

I didn't like: Bed bugs, Customer service.

Review #879104 is a subjective opinion of a user.

Customer service
Value for money
Exchange, Refund and Cancellation Policy
Product or Service Quality
Advertised vs Delivered
Reason of Review / Monetary Loss BED BUGS / $2000
Preferred solution Full refund as well as recompense for exterminator fees

Had an Experience with Bellacor?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Woodstock, Georgia, United States #1193580

Thank you for this review.I will not be ordering from this company after seeing this.

How awful for you. I hope you will demand to speak directly with the president of the company.

The old adage about the squeaky wheel getting the grease, often proves to be true.Good luck.

You May Also Like

El Dorado Furniture - El Dorado sells defective furniture. El Dorado Furniture "Some time went by, and 2 triple recliner sofas started peeling, I contacted them again, and I was told it was normal wear and tear..." Read more Rooms To Go is a total scam, especially for its "Force Field" project Rooms To Go "The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter..." Read more Bellacor - Terrible return policy & merchandise cheap and damaged!! Bellacor "purchased a corner cabinet (est.$450) end of october, received in november, came totally damaged, couldn't believe they sent out like that, gashes, dents scratched, it was awful, had to pack..." Read more Do Not Waste Your Time With Closet Factory And You Will Find Out Why? Closet Factory "It started off on a good note whereby I spoke with Michele La Flesch, the Executive Project Manager/Showroom Manager (Michele.Laflesch@ClosetFactory.com) (Office Phone: 310-516-7500 x240 & Cellular Phone: 310-404-8225)..." Read more Bella Collina - Don't buy a home, lot, wedding, club event before read REAL REVIEWS - By Don Karl Juravin Bella Collina "Don't buy a home, lot, wedding, club event before read the REAL REVIEWS by residents who live in Bella Collina. The new site EXPOSES the real Bella Collina from the..." Read more Lg Electronics - LG washer WT5070CW Lg Electronics "Purchased LG washer and dryer at Home Depot in 2012 and was happy at first, after about a year or two I noticed a little rust stain at the bleach..." Read more BEWARE: Don Juravin inventions are proven scams by the US Government Don Juravin "Please be careful and do your research everyone because these products are proven to be harmful. I bought into Roca Labs and went through the horrible process of becoming "qualified"..." Read more Print artis was good when it worked but when it stop working the support deptment act like my matter did not matter to them Nova Development Technical Support Nova Development "I'VE BEEN USING THIS PRODUCT FOR YEARS AS YOUR RECORDS WILL SHOW AND I'VE NEVER HAD THIS PROBLEM BEFORE AS YOUR RECORDS WILL SHOW , ALL MY DOCUMENTS AROUND WHAT..." Read more