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Kevin Torres is a bonafide SLUMLORD who thinks he can violate tenant laws at will.
He has taken away amenities in the middle of the lease like a package room and changed parking rules. No guest parking.
He is unprofessional and instead of resolving issues he starts to argue.
I have no cold running water during the day and this guy has done nothing to resolve this but I am still paying high rent.
Maintenance requests have to be followed up on numerous times. Poor communication from leasing staff and they never get back to you regarding issues. Should anything actually break in your unit good luck with them since they don't seem to care about being sued or the law.
Most recently I had an illegal unit entry. Kevin's response was that it was an honest mistake that he shouldn't have to compensate me for.
What he calls an innocent mistake is sending an exterminator to the wrong until about to perform a service I didn't request. Had I not come home when I did I could have been poisoned.
This is supposed to be an amenity building?
Management is running it into the ground. Had I known the incompetence level I would have never moved in, Horrible service run by a crazy maker.
User's recommendation: look elsewhere.
Preferred solution: Deliver product or service ordered.
Bella Vista Homes Pros: Great location and actual apartment and pool when clean.
Bella Vista Homes Cons: Horrible management, Incompetence, Do not fulfill maintenance requests in a timely manner.
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