Logging on to a familiar site, I was offered a skin cream to try for a FREE trial ($4.95 s&h only).In 2 weeks a charge for $98 appeared on my credit card.
I called customer service and they said that I had agreed to a 14 day trial and agreed to pay for the full jar if I didn't "cancel" by the end of the "trial period". I read things very closely before I purchase and I would never have agreed to these terms. I saw no "actual" price and I wouldn't spend $100 on skin cream anyway. When I asked to see the agreement I was directed to a page with just those terms listed.
I still don't believe I saw them when I ordered, let alone agreed to them. I just don't do that. When I called I was very firm and they said that although they would credit me back 50% if I didn't dispute the charge with my bank. They said all they had to do was show that I had agreed to the terms and I would get nothing from my bank.
It was 50% or nothing. I probably should have asked her to wait while I got my bank on the line, but "hindsight...". I told them that I would not officially dispute the charge (fraud), but I would talk to my bank about it. She was just a kid and had to keep running to her supervisor when I kept accusing them of fraud.
I told them I would accept the 50% refund, I wanted my account terminated (get the confirmation # and the CSR name and location). I also told her that I would out their fraudulent business on any social media platform I could find. I also said that I was going to "talk" to my bank about it. I am also contacting the site that had the original offer on it.
As you can see from these comments, many have fallen into this trap. All we can do is be very nasty (threatening fraud) to get some of our money back and warn others.
Hit social media!This is a trap!
More Review Details
|Product or Service Quality|
What I liked
What I disliked
- This is a total scam
- Horrible experience
- Big charge i received after 14 days it should hav
- Customer service
- Does not want you to dispute charge with your bank
- Reason of review:
- Fraudulent Offer
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Bella Fleur Wrinkle Control Cream Pallet
- Review category
- Cosmetics and Toiletries
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