Purcellville, Virginia
1 comment

Below is the email I sent to Belfort regarding our recent experiences there.

I just wanted to express my frustration with your store and with the embarrassingly poor customer service your associates provided. I wasted time, money, and energy at your store and my experience ended in Belfort associates attempting to humiliate me and my husband. Michael, this has been the absolute worst customer service I have ever experienced. At any point during this entire ordeal you could have called us and told us what was going on. You never bothered. I have told my friends and thousands of online followers: "Do not waste your time or your money!"

We bought a leather couch and your company delivered an ugly microfiber one. Wrong color, wrong style, wrong everything. You, Michael, avoided our calls multiple times and did not make it right. Then when you finally talked to us you said it would be delivered in four weeks. No one at the store informed us the couch was sold out or discontinued.

Today my husband called to set up a time to come to your store and work this out. Michael Smider, who originally sold us the couch, said he would be there until 5 and when my husband showed up at 4:15 he was gone for a "family emergency." Yeah. The emergency that happened when you realized you sold us a couch you didn't have, then sent another (crappier) one without letting us know, then passed us on to your coworkers to verbally abuse.

After hearing about your "family emergency" my husband had to speak to customer service on the phone because no one in your store is actually a customer service representative (not surprising). There were two comparable couches: one wouldn't be here until late January. The other would cost us $75 more and the sales associate refused to honor the original price for Belfort's mistake and our hassle.

I also would like to recognize Denise Shafer as the absolute rudest customer service representative I have ever spoken to. She poor-shamed me and my husband because we could not afford to spend $1000 more for something in the "showroom" even if it was at 10% off. She tried to make it seem like we should be thankful because, and I quote, "well at least you weren't sitting on the floor. It's not my fault you can't afford a better couch than the one that was on clearance and discontinued." To put the icing on the cake, when my husband asked for it in writing that we would receive our refund the other man who was "helping" said "well someone just shoot me in the head!" To be fair, I would hate my life too if I had to work for Denise.

I am disappointed because we bought a different couch at your store a year ago and loved the experience. We told all of our friends that Belfort has great service and prices. And that's why we went back to your store. What a mistake! I have since told all of those friends to avoid Belfort at all costs.

Belfort supposedly refunded us our money and we will never spend a dime there ever again. If that money isn't back in my bank account on Monday, I will call my bank and report the $225 we put down on this couch as a fraudulent charge.

As I mentioned, I have posted my experience to social media. The couch is supposed to be picked up next Saturday. If there are any further shenanigans with you or your company I will be sure and update all of my postings and all of my friends and family.

Bottom line: my husband walked in there today looking to get this problem solved, but you refused to solve it by not showing up. Then the people in the store were only willing to resolve the problem if it cost us even more money.

Pleased to never shop at your store again,

Caroline Marks

Review about: Reclining Leather Sofa.

Review #726418 is a subjective opinion of a user.

Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Style and Design
Delivery Service
Value for money
Advertised vs Delivered
Price Affordability
Customer service
Product or Service Quality
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Belfort Furniture?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Laurel, Maryland, United States #1333634

I worked there years ago and can tell you it was the worse place to work.Management's bottom line is to get the money no matter what you have to say or do.

if you steal a client from a co-worker they are to blame for allowing it. They made us hawk the customer's to the point of uncomfortability for the consumer and the associate. Top sellers (stealers) often lie and never due customer follow-up while everyone else has to cover for them.

The owners are ruthless how they treat their customers and staff.I am so glad I no longer work there.

You May Also Like

Mypillow - Makes You Pay When Their Product Fails Mypillow "The "10 year warranty" is a load of BS. After a month, the seam in my pillow opened up and the fill started to spill out. I called the company..." Read more Mypillow - My Pillow is a Rip Off Mike Liddel is Not Real Do NOT BUY!! Mypillow "Don't believe the hype!!! I bought two of these believing they would help my migraine as hyped in the infomercials. I Washed it ONCE and it turned into a..." Read more Lazboy inferier leather product Lazboy "Sofa and chair are both less than five years old. When we purchased our La-Z-Boy, we were told it was 100% real leather. I do not see a real quality..." Read more Ashley Furniture - Leather Sofa Peeling Ashley Furniture "I bought 2 Leather Sofas from Ashley's April of 2010 & purchased a warranty on them too $1,500 is what I paid for them. I had them no..." Read more Carid - RIP OFF ALERT Carid "CARid...AKA...ONYX....RIP OFF ALERT...... CARiD...AKA ONYX DO NOT BUY HERE... CARiD...AKA ONYX... I bought A woodgrain dash cover set for 2016 express van. 300+ dollars 8 pieces. Dash cover fit not..." Read more Color By Pascale - No DELIVERY OF PRODUCT Color By Pascale "Ordered from them on 5/31/17 never received my product received order confirmation and delivery tracking information on 6/7/17. But have never received product and tracking information went to track nothing..." Read more Nissan Canada - Service in Scarborough Nissan Nissan Canada "We went to do service in Scarborough Nissan last Thursday Jun29/2017. We got our car back today Jun27/2017 and this is what happen to my car there's a big scratch..." Read more Money Map Press - What a fool I am!! Do not believe what they say!!! Money Map Press "Lost 20K in a few month...Have tried to contact the advisor thru email and website based question answer. ZERO response. I call and no one can help. This is the..." Read more