Purcellville, Virginia

Below is the email I sent to Belfort regarding our recent experiences there.

I just wanted to express my frustration with your store and with the embarrassingly poor customer service your associates provided. I wasted time, money, and energy at your store and my experience ended in Belfort associates attempting to humiliate me and my husband. Michael, this has been the absolute worst customer service I have ever experienced. At any point during this entire ordeal you could have called us and told us what was going on. You never bothered. I have told my friends and thousands of online followers: "Do not waste your time or your money!"

We bought a leather couch and your company delivered an ugly microfiber one. Wrong color, wrong style, wrong everything. You, Michael, avoided our calls multiple times and did not make it right. Then when you finally talked to us you said it would be delivered in four weeks. No one at the store informed us the couch was sold out or discontinued.

Today my husband called to set up a time to come to your store and work this out. Michael Smider, who originally sold us the couch, said he would be there until 5 and when my husband showed up at 4:15 he was gone for a "family emergency." Yeah. The emergency that happened when you realized you sold us a couch you didn't have, then sent another (crappier) one without letting us know, then passed us on to your coworkers to verbally abuse.

After hearing about your "family emergency" my husband had to speak to customer service on the phone because no one in your store is actually a customer service representative (not surprising). There were two comparable couches: one wouldn't be here until late January. The other would cost us $75 more and the sales associate refused to honor the original price for Belfort's mistake and our hassle.

I also would like to recognize Denise Shafer as the absolute rudest customer service representative I have ever spoken to. She poor-shamed me and my husband because we could not afford to spend $1000 more for something in the "showroom" even if it was at 10% off. She tried to make it seem like we should be thankful because, and I quote, "well at least you weren't sitting on the floor. It's not my fault you can't afford a better couch than the one that was on clearance and discontinued." To put the icing on the cake, when my husband asked for it in writing that we would receive our refund the other man who was "helping" said "well someone just shoot me in the head!" To be fair, I would hate my life too if I had to work for Denise.

I am disappointed because we bought a different couch at your store a year ago and loved the experience. We told all of our friends that Belfort has great service and prices. And that's why we went back to your store. What a mistake! I have since told all of those friends to avoid Belfort at all costs.

Belfort supposedly refunded us our money and we will never spend a dime there ever again. If that money isn't back in my bank account on Monday, I will call my bank and report the $225 we put down on this couch as a fraudulent charge.

As I mentioned, I have posted my experience to social media. The couch is supposed to be picked up next Saturday. If there are any further shenanigans with you or your company I will be sure and update all of my postings and all of my friends and family.

Bottom line: my husband walked in there today looking to get this problem solved, but you refused to solve it by not showing up. Then the people in the store were only willing to resolve the problem if it cost us even more money.

Pleased to never shop at your store again,

Caroline Marks

Review about: Reclining Leather Sofa.

Review #726418 is a subjective opinion of a user.

Style and Design
Advertised vs Delivered
Price Affordability
Value for money
Exchange, Refund and Cancellation Policy
Delivery Service
Customer service
Diversity of Products or Services
Product or Service Quality
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Belfort Furniture?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

Raymour and Flanigan - Terrible Furniture & Customer Service Raymour and Flanigan "we purchased a new set from Raymour & Flanigan.It took a few weeks before it came in and when we received it, I was disappointed..." Read more Ashley Furniture - Durablend Peeling Ashley Furniture "My husband and I purchased a sectional from Ashley and as the others have stated, the Durablend started peeling. The salesperson had also told us that Durablend was more durable..." Read more Southern Motion Furniture - Review in Furniture and Decor category from Prestonsburg, Kentucky Southern Motion Furniture "This has been a piece a junk. Within first 6 months of owning the furniture store had it restitched/reupholstered because the seams were coming apart. Then the fake leather that..." Read more Peeling Leather Sofa from Ashley Furniture Ashley Furniture "We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3 years since our purchase..." Read more Dhgate - I bought an umbrella Dhgate "I bought an umbrella . Umbrella bright . Umbrella beautiful and high quality . The spokes of the umbrella are made of steel . The fabric of the umbrella, medium..." Read more Gbs Enterprises - Sofa had crack on the seat cover Gbs Enterprises "I bought the their warranty for my furniture and paid the money . I filed a claim it has been seven months that I am waiting for the part ,..." Read more Oklahoma Natural Gas made a mess ... Oklahoma Natural Gas "A guy whos truck # is 66730 came out to shut off the gas to the house next to me and made a mess of my plants ''my cactus'' and..." Read more Green Dot Corporation - PayPal refunded money,gave me print showing they did . Green don't won't refund money Green Dot Corporation "Green dot says money wasn't refunded.refuse to allow me to speak to a live person..Green dot and it's employees are nothing more that common thieves.ill include as of PayPal mail..." Read more