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I purchased a gift card before Christmas for my son. He took me and 2 others, went to pay gift card was for BD's Mongolian Grill and not the one in Mankato, MN.
So I contacted where I got the gift card and asked to please be refunded. Since the closest location is in IL. We CANNOT travel. I have cancer and am very ill, given about a year left to live.
The person who I was emailing with says they are non refundable, which I do understand, but there has to be some exceptions. I cannot work, and money is very tight.
We ended up spending MORE money thinking we were using the gift card. I would ask someone to please help with this matter as I know there is no way to NOT refund $.
User's recommendation: Customer Service was RUDE and took over a week to respond & now ignored.
Monetary Loss: $60.
Preferred solution: Full refund.
Bds Mongolian Grill Cons: Rude.
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When money is tight no one ever contemplates purchasing gift cards to eat out. Also, leave your own personal information out your complaint.
Even poor people try to make small Christmas purchases. Stop being so judgemental.