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Contact BC Hydro Customer Service

How to Reach a Person at BC Hydro

Verified Contact Information

Toll-Free Number:

  • 1-800-224-9376
Call Now

Customer Service:

connectwithus@bchydro.com
Send Message

BC Hydro Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular BC Hydro Phone Number
1 (800) 224-9376
Most Popular BC Hydro Email Address
connectwithus@bchydro.com
Issue Resolution Rate
Low (13% reported full resolution)
Contact Method Distribution
47% phone, 53% email
Common Reasons for Contact
Staff, product/ service, payments and charges
View full overview

How to Contact BC Hydro?

Most Popular Number:

(800) 224-9376
Total calls: 21 Issue resolved: 1 Last call: Mar 31, 2026

The toll-free number 1-800-224-9376 is the only BC Hydro contact number. It also serves as the BC Hydro billing phone number. When you call this number, tell the agent answering the call what you are calling about, and the agent will transfer your call to the section or person who can assist. The BC Hydro customer service hours when you can call are Monday to Friday from 7 AM to 8 PM. On Saturday the hours are 9 AM to 5 PM. The center is closed for normal customer services on Sundays and holidays, and you can only report outages 24/7. The best time to call the center if it is not urgent is outside the busy hours, 9 AM to noon, and 4 PM to 6 PM. You may have a shorter wait time if you call outside these times.

Customers can communicate with the company via email. You must send your BC Hydro customer service emails to connectwithus@bchydro.com. Customer service attends to all BC Hydro contact emails and usually responds within 48 hours. Another written form of communication is to mail correspondence to BC Hydro, PO Box 8910, Vancouver, B.C., V6B 4X3. Additionally, there are other ways to get information or lodge complaints online. Customers can also arrange appointments with company representatives at the corporate office. The address is BC Hydro and Power Authority, 333 Dunsmuir St., Vancouver, British Columbia V6B 5R3, Canada. There are also BC Hydro customer service office at 6911 Southpoint Dr., Burnaby, 1401 Kalamalka Lake Rd., Vernon, and 3333 22nd Ave., Prince George.

BC Hydro customer service hours are Monday through Friday from 7 AM to 8 PM and Saturday from 9 AM to 5 PM. It is closed Sundays and holidays. From 8 AM to 4 PM on Monday through Friday, anyone can have a BC Hydro customer service chat with a company representative. Virtual assistance is available 24/7.

If you want a live chat during and after BC Hydro customer service hours, go to the website and scroll down the homepage to "Contact us." Then click "Start a Chat". The chatbot will greet you and answer common questions. Live chat is possible from 8 AM to 4 PM, Monday to Friday. To request information about BC Hydro company’s offerings or your account, go to "Contact Us "and request support through the company's customer support center. You'll need to log in using a MyHydro profile to submit a request.

PissedConsumer Club

Contact Information

BC Hydro Website:

BC Hydro Help Center:

Corporate Office Address:

BC Hydro and Power Authority
333 Dunsmuir St.
Vancouver, British Columbia V6B 5R3
Canada

Other Info (opening hours):

Call Centre Hours:

Monday - Friday: 7 a.m. - 8 p.m.

Saturday: 9 a.m. - 5 p.m.


Mailing Address

P.O. Box 8910

Vancouver, B.C.

V6B 4X3


Locations:

Burnaby

6911 Southpoint Dr.

Burnaby

Vernon

1401 Kalamalka Lake Rd.

Vernon

Prince George

3333 22nd Ave.

Prince George



More contact details

Summary of BC Hydro Customer Service Calls

21 TOTAL
CALLS
00:00 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call BC Hydro?

Staff Question:

  • “Transfer service question”
  • “End services”
  • “End service”

Product/ Service Question:

  • “Unscheduled power outage”
  • “Large branch on tree that has developed a crack that could cause the branch to fall on a power line.”
  • “Planned outage”

Payments and Charges Question:

  • “Rebates for smart thermostats”
  • “Rebate scam”
  • “Bill inquiry”

Account Question:

  • “Need to set up account”
  • “I need my account number i lost”

Request for Information Question:

  • “Request refund due to mistaken payments”

Shipping and Delivery Question:

  • “Haven't got a bill for new home yet”

Return/ Replace Question:

  • “Change address”

Other Question:

  • “Trees are needing trimmed around hydro lines”
  • “Power outrage”
  • “Who do I talk to about your murdering me”

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