Contact BC Hydro Customer Service
BC Hydro Phone Numbers and Emails
Toll-Free Number:
-
(800) 224-9376
BC Hydro Email:
How to Contact BC Hydro?
Most Popular Number:
| Total calls: 20 | Issue resolved: 1 | Last call: Feb 20, 2025 |
BC Hydro Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by email.
The best email to contact BC Hydro is connectwithus@bchydro.com.
The best phone number to call BC Hydro is 8002249376.
The longest wait times are on Tuesday, while the shortest are on Saturday.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by email.
The best email to contact BC Hydro is connectwithus@bchydro.com.
The best phone number to call BC Hydro is 8002249376.
The longest wait times are on Tuesday, while the shortest are on Saturday.
People call BC Hydro mainly because of product/ service, staff, payments and charges.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Contact Information
BC Hydro Website:
BC Hydro Help Center:
Corporate Office Address:
Other Info (opening hours):
Call Centre Hours:
Monday - Friday: 7 a.m. - 8 p.m.
Saturday: 9 a.m. - 5 p.m.
Mailing Address
P.O. Box 8910
Vancouver, B.C.
V6B 4X3
Locations:
Burnaby
6911 Southpoint Dr.
Burnaby
Vernon
1401 Kalamalka Lake Rd.
Vernon
Prince George
3333 22nd Ave.
Prince George
Summary of BC Hydro Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call BC Hydro?
Product/ Service Question:
- “Unscheduled power outage”
- “Large branch on tree that has developed a crack that could cause the branch to fall on a power line.”
- “Planned outage”
Payments and Charges Question:
- “Rebates for smart thermostats”
- “Rebate scam”
- “Bill inquiry”
Staff Question:
- “End services”
- “End service”
Account Question:
- “Need to set up account”
- “I need my account number i lost”
Request for Information Question:
- “Request refund due to mistaken payments”
Shipping and Delivery Question:
- “Haven't got a bill for new home yet”
Return/ Replace Question:
- “Change address”
Other Question:
- “Trees are needing trimmed around hydro lines”
- “Power outrage”
- “Who do I talk to about your murdering me”
Compare BC Hydro Customer Service To
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