Contact Bay Federal Credit Union Customer Service

The Bay Federal Credit Union email address for general information is info@bayfed.com. To get assistance with the Bay Federal Credit Union app, send an email to mobiledev@bayfed.com. As an alternative to sending an email, clients can get in touch with the support department via the company’s website. Please note that in case of emergency (including lost and stolen card reports), the best way to contact the company is by phone.

The Bay Federal Credit Union headquarters is based in California. The corporate address for the head office is Bay Federal Credit Union, 3333 Clares Street, Capitola, California 95010, United States. To mail or visit a specific branch, please visit the Bay Federal Credit Union website.

The Member Service Center hours of operation are from 8 a.m. to 5 p.m. on Monday, Tuesday, & Thursday. On Wednesday, the hours are from 10 a.m. to 5 p.m., and on Friday, the support services are available from 8 a.m. to 6 p.m. Consumer inquiries are also addressed on Saturdays between 9 a.m. and 3 p.m. The corporate branches located throughout Santa Cruz and Monterey counties are open from 9 a.m. to 5 p.m. on Monday, Tuesday, and Thursday. On Wednesday, the offices operate from 10 a.m. to 5 p.m. and Friday hours are from 9 a.m. to 6 p.m. On Saturday, you can visit any of 7 branches between 9 a.m. and 3 p.m.