Bay Area Pool Service - Poor low quality service

2 of 3 Bay Area Pool Service reviews

They don't care about your pool.We were with them 5+ years and service deteriorated sharply.

My experience:

We changed to salt on their recommendation and it was good for the first year. We would have a service tech visit 2x per week (one clean, one chemicals). Eventually they began leaving our gates open, quick clean and get out. The pool began to experience small black spot and we requested help on this.

They got worse. We had visitors coming to town and requested service since the pool was beginning to turn green. Our visitors came and the pool was green (attached photo), embarrassing to say the least, NOBODY showed up for 2 weeks. Its like they were ducking us.

We called several times for the supervisor, and emailed and never received a call back. We did receive email response that someone would call but never happened. We soon there after disassociated their services, only then did we receive a call from a supervisor. I do not recommend them.

I would go with a smaller pool company that cares or, do it yourself.Avoid these guys.

This review is a subjective opinion of a user.
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More Review Details

Reliability
Service Scheduling
Advertised vs Delivered
Price Affordability
Staff
Product or Service Quality
Value for money
Customer service
Warranty
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  • What I liked
    • Personable technicians
  • What I disliked
    • No communication
    • No return calls
    • Poor results of salt system
    • Dirty pools are embarassing

Reason of review:
Bad quality
Preferred solution:
Let the company propose a solution
Monetary loss:
$375
Product or service
Pool Service Results Of Bay Area Pool Troopers
Review category
Household Services
review #846668

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